-Monitoring the stability and development of the product, in an ever-changing ecommerce market.-Handling the most complex user issues and analysing them in order to provide insights for development teams-Maintaining a working relationship with teams at Ecwid (Facebook, Instagram), Wish, Amazon, eBay, as well as dropshipping and print on demand services such as Modalyst, Printful and Printify-Analysing data to draw conclusions on pain points and user drop off in order to present these to developers to improve overall user experience. -Creating and maintaining internal information and training materials for employees.

- Managing email & phone communications channels as a primary contact for Wix users-Maintaining a full understanding of the global client base, expected deadlines alongside universal & local trends. -Working with other stakeholders and product teams, and communicating users' needs/feedback-Staying up to date on new product features -Facilitating practice sessions with new starters

- Responsible for crafting the pub's online presence and engaging with our community of beer enthusiasts.- Curating and creating compelling content that showcased our unique ambiance, craft beer selection, and special events. - Utilising my creativity and knowledge of social media platforms, developing strategies to drive brand awareness, increase customer engagement, and promote our pub as a must-visit destination for both locals and visitors.

- Client Account Management for all Private Hospitals that were part of the Nurse On Call group. - Daily management of hospital requests, staff supervision & rostering, & long-term planning in conjunction with Hospital Nursing Management.- Main contact for all nurses, carers and clients in the area I managed.- Supervision of compliance and auditing for all staff in line with HIQA and HSE Service Level Agreement standards.- I also organised social events and outings for our company.

- Daily co-ordination of hospital staffing requests. - Team Supervision and rostering of staff. - Supervision of compliance and auditing for all staff in line with HIQA, NMBI and HSE Service Level Agreement standards.

During my internship at Hot Press, Ireland's leading music magazine, I immersed myself in the dynamic world of music and media. Collaborating with a talented team, I assisted in creating and executing innovative marketing campaigns that resonated with music enthusiasts nationwide. From crafting engaging social media content to supporting event promotions, I embraced the opportunity to merge my passion for music with my marketing skills. This experience not only broadened my understanding of the industry but also solidified my commitment to translating artistic expression into impactful communication strategies.

- Providing excellent customer service, addressing inquiries, resolving issues, and ensuring a positive shopping experience.- Demonstrating in-depth knowledge of the products, assisting customers with their selections, and providing recommendations.- Applying various sales techniques to upsell and cross-sell products, effectively closing sales, and meeting or exceeding sales targets.- Strong verbal and written communication skills for interacting with customers, colleagues, and management.- Attentively understanding customer needs and preferences to tailor recommendations and solutions.- Quickly resolving customer complaints, handling returns and exchanges, and finding solutions to unexpected situations.- Accurately processing payments, handling cash, and using point-of-sale (POS) systems effectively.