Cuong C. Email & Phone Number
Who is Cuong C.? Overview
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Cuong C. is listed as National Contact Centre Manager at Wilson Parking Australia at Wilson Parking Australia, a company with 167 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Cuong C..
Cuong C. previously worked as National Contact Centre Manager at Wilson Parking Australia and Merchant Operations Manager at Openpay. Cuong C. holds Sql For Beginners Data Analysis from Udemy.
Email format at Wilson Parking Australia
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About Cuong C.
With over 20 years of experience in managing large-scale teams in contact centres, I am a dedicated and diligent professional who strives for operational excellence. My proven track record speaks for itself: I have created a high-performance culture by coaching and mentoring my team to increase their capabilities. I am well-versed in developing and executing contact centre strategies that prioritise exceptional customer experiences and surpass sales objectives. My focus is always on driving business growth through customer-centric service.
Cuong C.'s current company
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Cuong C. work experience
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Merchant Operations Manager
Team Manager
► Campaign management of Telstra Inbound, Outbound, Service, Admin and Case Management. ► Remotely managed the new team of 20 full-time agents within the Case Management department to meet KPIs, especially due to the COVID-19 backlog of 7,000 pending cases as old as of 02/2020. ► Developed and executed structured team coaching sessions to increase the.
Contact Centre Manager
► Responsible for managing calls and resolving issues for Inbound, Outbound, Service, Sales, Admin, as well as Consumer, Lending and Small Business campaigns. ► Led 2 teams of 32 full-time employees, composed of 2 team leaders and 30 bankers/agents, across the multi-skilled sales department. ► Developed and re-invented ANZ’s Outbound call capability.
Head Of Campaign
► Responsible for Westpac, St. George Bank, Bank SA, Bank of Melbourne, Capital Finance – Inbound/Outbound, Service, Sales, Emails, Asset Finance, SMB, and Consumer Campaigns. ► Led 15 teams of 270 full-time staff, consisting of 2 Operations Managers, 15 Team Leads, 6 QA agents, and 2 Workforce management across the Westpac brands. ✔ Increased product.
Contact Centre Manager
► Led a team of up to 14 team leaders and 250 full-time employees through various Telstra campaigns. ► Managed progress and staff through KPIs, results, profits, staff engagement, staff development, recruitment, staffing levels, training, client relations, and implement process improvement solutions. ► Created sale leakage projects to identify the leakage.
Team Leader
Colleagues at Wilson Parking Australia
Other employees you can reach at wilsonparking.com.au. View company contacts for 167 employees →
Peta Mckenzie
Colleague at Wilson Parking Australia
Greater Sydney Area, Australia
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RV
Ricky Valentine Soendjaja
Colleague at Wilson Parking Australia
Greater Sydney Area, Australia
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MD
Martin D.
Colleague at Wilson Parking Australia
Australia, Australia
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NH
Nicole Heynes
Colleague at Wilson Parking Australia
Sydney, New South Wales, Australia, Australia
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YG
Yoges Ganesan
Colleague at Wilson Parking Australia
Albert Park, Victoria, Australia, Australia
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LS
Lau Siu Ho
Colleague at Wilson Parking Australia
Nottingham, England, United Kingdom, United Kingdom
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LB
Lachlan Blair
Colleague at Wilson Parking Australia
Greater Brisbane Area, Australia
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RC
Rick Calo
Colleague at Wilson Parking Australia
Greater Adelaide Area, Australia
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JM
Jason Marion
Colleague at Wilson Parking Australia
Greater Melbourne Area, Australia
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CB
Chris Bedford
Colleague at Wilson Parking Australia
Melbourne, Victoria, Australia, Australia
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Cuong C. education
Sql For Beginners Data Analysis
Rg146 - Advanced Diploma Of Financial Planning And Services
Diploma Of Financial Planning And Services
Advanced Diploma Of Tesol Teaching English
Diploma Of Managment, Diploma Of Managment
High Performance Management Techniques
Certificate Iv Customer Contact And Certificate Iv Management
Certificate Ii And Iii, Customer Contact
Frequently asked questions about Cuong C.
Quick answers generated from the profile data available on this page.
What company does Cuong C. work for?
Cuong C. works for Wilson Parking Australia.
What is Cuong C.'s role at Wilson Parking Australia?
Cuong C. is listed as National Contact Centre Manager at Wilson Parking Australia at Wilson Parking Australia.
Where is Cuong C. based?
Cuong C. is based in Greater Melbourne Area, Australia, Australia while working with Wilson Parking Australia.
What companies has Cuong C. worked for?
Cuong C. has worked for Wilson Parking Australia, Openpay, Telstra, Anz, and Aegis Services Australia Pty Ltd.
Who are Cuong C.'s colleagues at Wilson Parking Australia?
Cuong C.'s colleagues at Wilson Parking Australia include Peta Mckenzie, Ricky Valentine Soendjaja, Martin D., Nicole Heynes, and Yoges Ganesan.
How can I contact Cuong C.?
You can use AeroLeads to view verified contact signals for Cuong C. at Wilson Parking Australia, including work email, phone, and LinkedIn data when available.
What schools did Cuong C. attend?
Cuong C. holds Sql For Beginners Data Analysis from Udemy.
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