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Cuong C. Email & Phone Number

National Contact Centre Manager at Wilson Parking Australia at Wilson Parking Australia
Location: Greater Melbourne Area, Australia, Australia 7 work roles 8 schools
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Current company
Wilson Parking Australia
Role
National Contact Centre Manager at Wilson Parking Australia
Location
Greater Melbourne Area, Australia, Australia
Company size
167 employees

Who is Cuong C.? Overview

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Quick answer

Cuong C. is listed as National Contact Centre Manager at Wilson Parking Australia at Wilson Parking Australia, a company with 167 employees, based in Greater Melbourne Area, Australia, Australia. AeroLeads shows a matched LinkedIn profile for Cuong C..

Cuong C. previously worked as National Contact Centre Manager at Wilson Parking Australia and Merchant Operations Manager at Openpay. Cuong C. holds Sql For Beginners Data Analysis from Udemy.

Company email context

Email format at Wilson Parking Australia

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Wilson Parking Australia

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Profile bio

About Cuong C.

With over 20 years of experience in managing large-scale teams in contact centres, I am a dedicated and diligent professional who strives for operational excellence. My proven track record speaks for itself: I have created a high-performance culture by coaching and mentoring my team to increase their capabilities. I am well-versed in developing and executing contact centre strategies that prioritise exceptional customer experiences and surpass sales objectives. My focus is always on driving business growth through customer-centric service.

Current workplace

Cuong C.'s current company

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Wilson Parking Australia
Wilson Parking Australia
National Contact Centre Manager at Wilson Parking Australia
melbourne, victoria, australia
Website
wilsonparking.com.au
Employees
167
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Company profile
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7 roles

Cuong C. work experience

A career timeline built from the work history available for this profile.

Merchant Operations Manager

Openpay

Melbourne, Victoria, Australia

Nov 2020 - Sep 2021

Team Manager

Telstra

► Campaign management of Telstra Inbound, Outbound, Service, Admin and Case Management. ► Remotely managed the new team of 20 full-time agents within the Case Management department to meet KPIs, especially due to the COVID-19 backlog of 7,000 pending cases as old as of 02/2020. ► Developed and executed structured team coaching sessions to increase the.

Jun 2020 - Oct 2020

Contact Centre Manager

Anz

Melbourne, Australia

► Responsible for managing calls and resolving issues for Inbound, Outbound, Service, Sales, Admin, as well as Consumer, Lending and Small Business campaigns. ► Led 2 teams of 32 full-time employees, composed of 2 team leaders and 30 bankers/agents, across the multi-skilled sales department. ► Developed and re-invented ANZ’s Outbound call capability.

Feb 2019 - Mar 2020

Head Of Campaign

Aegis Services Australia Pty Ltd

► Responsible for Westpac, St. George Bank, Bank SA, Bank of Melbourne, Capital Finance – Inbound/Outbound, Service, Sales, Emails, Asset Finance, SMB, and Consumer Campaigns. ► Led 15 teams of 270 full-time staff, consisting of 2 Operations Managers, 15 Team Leads, 6 QA agents, and 2 Workforce management across the Westpac brands. ✔ Increased product.

Mar 2013 - Feb 2019

Contact Centre Manager

Aegis Services Australia

► Led a team of up to 14 team leaders and 250 full-time employees through various Telstra campaigns. ► Managed progress and staff through KPIs, results, profits, staff engagement, staff development, recruitment, staffing levels, training, client relations, and implement process improvement solutions. ► Created sale leakage projects to identify the leakage.

Jan 2009 - Mar 2013
Team & coworkers

Colleagues at Wilson Parking Australia

Other employees you can reach at wilsonparking.com.au. View company contacts for 167 employees →

PM Peta Mckenzie Peta Mckenzie Colleague at Wilson Parking Australia Greater Sydney Area, Australia View → RV Ricky Valentine Soendjaja Ricky Valentine Soendjaja Colleague at Wilson Parking Australia Greater Sydney Area, Australia View → MD Martin D. Martin D. Colleague at Wilson Parking Australia Australia, Australia View → NH Nicole Heynes Nicole Heynes Colleague at Wilson Parking Australia Sydney, New South Wales, Australia, Australia View → YG Yoges Ganesan Yoges Ganesan Colleague at Wilson Parking Australia Albert Park, Victoria, Australia, Australia View → LS Lau Siu Ho Lau Siu Ho Colleague at Wilson Parking Australia Nottingham, England, United Kingdom, United Kingdom View → LB Lachlan Blair Lachlan Blair Colleague at Wilson Parking Australia Greater Brisbane Area, Australia View → RC Rick Calo Rick Calo Colleague at Wilson Parking Australia Greater Adelaide Area, Australia View → JM Jason Marion Jason Marion Colleague at Wilson Parking Australia Greater Melbourne Area, Australia View → CB Chris Bedford Chris Bedford Colleague at Wilson Parking Australia Melbourne, Victoria, Australia, Australia View →
8 education records

Cuong C. education

Sql For Beginners Data Analysis

Udemy

Rg146 - Advanced Diploma Of Financial Planning And Services

Integrity Education Group

Diploma Of Financial Planning And Services

Integrity Education Group

Advanced Diploma Of Tesol Teaching English

Ata College

Diploma Of Managment, Diploma Of Managment

Rto

High Performance Management Techniques

Customer Operations Performance Center Inc. (Copc)

Certificate Iv Customer Contact And Certificate Iv Management

Northern Melbourne Institute Of Tafe

Certificate Ii And Iii, Customer Contact

Ucms (United Customer Management Solutions)
FAQ

Frequently asked questions about Cuong C.

Quick answers generated from the profile data available on this page.

What company does Cuong C. work for?

Cuong C. works for Wilson Parking Australia.

What is Cuong C.'s role at Wilson Parking Australia?

Cuong C. is listed as National Contact Centre Manager at Wilson Parking Australia at Wilson Parking Australia.

Where is Cuong C. based?

Cuong C. is based in Greater Melbourne Area, Australia, Australia while working with Wilson Parking Australia.

What companies has Cuong C. worked for?

Cuong C. has worked for Wilson Parking Australia, Openpay, Telstra, Anz, and Aegis Services Australia Pty Ltd.

Who are Cuong C.'s colleagues at Wilson Parking Australia?

Cuong C.'s colleagues at Wilson Parking Australia include Peta Mckenzie, Ricky Valentine Soendjaja, Martin D., Nicole Heynes, and Yoges Ganesan.

How can I contact Cuong C.?

You can use AeroLeads to view verified contact signals for Cuong C. at Wilson Parking Australia, including work email, phone, and LinkedIn data when available.

What schools did Cuong C. attend?

Cuong C. holds Sql For Beginners Data Analysis from Udemy.

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