Cuong Huynh Email & Phone Number

Addison, Texas, Us

Formulate strategies, improve performance, secure compliance, and oversee cross-departmental projects. • Act as a strategic thought partner to the leadership team, helping to identify, scope, and execute upon key business initiatives for the Clinical Services division.• Turn recommendations to results by executing on action plans, project managing initiatives to completion.• Continuously develop and refine processes to streamline work for the Clinical Services division and cross-functional partners.• Work closely with the stakeholders to monitor goals, performance, KPIs for various territories and business lines.• Implement and manage operational practices.• Manage special contract executions and revenue collections.

Addison, Texas, Us

Monitored departmental throughputs, identify opportunities to optimize quality, productivity, and revenue while collaborating with the clinical team to implement changes, promote efficiency, and drive higher results.• Oversaw the onboarding, credentialing, scheduling, and Quality Assurance functions.• Drove territory specific and company-wide goals through operational efficiency, KPIs, case volume, and utilization.• Lead and coordinated projects on an as-needed basis and provide support to clinical and internal operations team.• Provided escalation support for each territory as it relates to customer needs.• Reduced 60% charting time by building and implementing new clinical documentation methodology and processes.• Increased 20% departmental revenue goals by identifying and assigning appropriate Surgical First Assist to specific payable and unpayable surgical procedures.

Responsible for the Quality Data Reporting process to achieve quarterly quality data reporting and collaborating with other managers to optimize the departmental strategic and operational processes. • Managed the Quality Data Collection and Reporting processes• Identified improvement opportunities and made constructive suggestions within the team.• Collaborated with the NRACC’s Executive Director and mid-level managers to set goals and KPIs metrics.• Facilitated and conducted, as necessary, performance evaluations, hiring and terminations.• Exceeded program AIM goals created by the Central Medicare and Medicaid Service by 30% on average.• Improved Quality Data Collection and Reporting from 88% to 98%.• Managed and delivered a $4 million project by working with three vendors and 17 staff within 7 months.

Responsible for the success of the Practice Transformation team, coordinating with senior leadership on initiatives of driving change and ensuring the operations effectiveness of the Accountable Care Organization (ACO) program. • Supervised a team of 10 Clinical Practice Improvement Managers and Practice Transformation Managers.• Managed the workflow processes and facilitated communication between departments.• Acted as the primary escalation resource for customer service and created customer retention and satisfaction.• Collaborated with the VP of Customer Success and mid-level managers to set goals and KPIs metrics.• Recruited, on-boarded, and provided education, evaluation, and continuous improvement to the team.• Collaborated with senior leadership to execute and operationalize the new business delivery model (Focus-on-the-Practice).• Managed the transition process for 10 Account Managers to Sr. Practice Improvement Managers.• Developed and managed the Voice of Customer Survey process.

Responsible for optimizing operational effectiveness, building and developing an Account Management team to support the TCPi program, promoting teamwork environment, increasing service adoptions and improving client satisfaction. • Supervised a team of 15 Account Managers through day to day operations.• Ensured accuracy and completion of customer status reports and documentation in CRM system.• Provided guidance and best practices to Account Managers to introduce and promote service adoptions.• Collaborated with the VP of Operations and mid-level managers to set goals and KPIs metrics.• Recruited, on-boarded and provided education, evaluation and continuous improvement to the team.• Increased client engagement from 33% to 88% in under 6 months.• Increased productivity of the team in utilizing CRM (Zoho) from 10% to 90%.• Recruited, on-boarded, and coached 10 employees within two (2) months.

Plano, Tx, Us

Served as the primary liaison. Maintained long lasting business relationship. Responsible for renewals and upsells.• Managed a territory composed over 100 hospitals with more than $10M in revenue.• Collaborated with clients to understand strategic business goals and align company solutions.• Identified upselling opportunities and coordinated with Account Executive partner to close sales.• Ensured clients utilizing the company products to its full potential.• Tracked, monitored, and update all current client activities in the CRM tool – SalesForce.• Developed and established strong customer relationship in the Northwestern region which provided multi-million-dollar annual revenue within 3 months.• Exceeded required annual quota by 117% by successfully adding new businesses, features and renewals.• Successfully reduced churned accounts by 20%.• Succeeded in maintaining client’s account receivable within 6 months.

Plano, Tx, Us

Accountable for ensuring the operations effectiveness, promoting teamwork environment and increasing client satisfaction. • Supervised a team of 10 Project Specialists through day to day operations.• Coordinated with Director of Template Services and Regulatory department to plan for product updates.• Communicated with hospital executive team members to initiate annual quality and regulatory updates.• Lead the Project Specialists team to conduct introducing, upgrading, and upselling initiatives. • Acted as the primary escalation resource for customer service and created customer loyalty.• Recruited, on-boarded and provided education, evaluation, and continuous improvement to the team.• Achieved 100% of the expectations in quality and production after three (3) months of training, developing and managing an outsource team in India.• Led efforts to initiate, plan and update 1,500+ hospitals’ medical documentation in five (5) months.• On-boarded, coached, and managed both onsite and offshore teams.

Plano, Tx, Us

Managed multiple projects simultaneously by utilizing cross functional resources to ensure the successfully delivery of projects.Career Achievements Highlights:• Led successfully efforts updating 100+ Schumacher Physician Group facilities within four (4) months

Managed 30+ operators including reviewing requested orders, assigning, scheduling work, and performing annual reviewsCareer Achievements Highlights:• Successfully met delivery quota and required quality for three consecutive years

Bachelor Of Science - Bs, Business Administration And Management, General

Associate Of Science - As, Software Applications Programming