Cuong Lam Email & Phone Number

Phoenix, Arizona Area

Responsible for the continual improvement and optimization of the supply chain network design.• Work with the BU’s to develop concrete solutions that drives the most efficient supply network for each BU’s while driving maximum value for TKI as a whole.• Interpret outlines and alternatives from an abundance of information and sources to set up the modeling parameters that best drive the optimized supply network solutions.

Phoenix, Arizona

Led the TKI Customer Service Department. Developed customer service standards, policies and procedures for the department Used reporting systems to analyze departmental and customer activities Developed a thorough working knowledge of SAP, Sales & Distribution module Identified and implemented system and process improvements within department Liaised with various departments within the company to integrate changes, develop new processes, and to problem solve

Phoenix, Arizona

• Managed and lead the Interiors Customer Service team.• Established goals, developed clear performance objectives and lead the Customer Service organization to consistent and sustainable world-class performance.• Developed Interiors aftermarket customer service budget to meet or exceed Interiors budgetary goals.• Effectively integrated the “One face to the customer” approach by aligning Value Streams based customer service into Customer Focused Team strategy• Supported Global Sales and Business Development teams to manage aftermarket programs and customer requirements.

I conducted market and business analyses and prepared various reports and presentations. I also developed ad-hoc analyses to support regional sales managers and management. At the same time, I supported Business Development in developing pricing for new programs and aftermarket opportunities.

I planned and scheduled direct/indirect labor and organized a team of 45 employees to meet production requirements.

Bs, Global Business Management

Mba, Marketing