Cuong Pham Email and Phone Number

- Designed and developed a custom solution that automates the extraction of CRM records as PDF documents and streamlines the signing process via automatic email notifications, resulting in a significant reduction in manual effort and improved efficiency for end-users.- Successfully integrated SharePoint with CRM to create a dynamic work board that allows users to easily track their tasks and seamlessly sync updates with CRM records, resulting in increased productivity and collaboration.- Implemented a bulk editing feature that enables users to efficiently edit multiple entities across different record types, overcoming the limitations of the standard Excel import tool and improving data accuracy and consistency.

- Designed and developed highly interactive web pages using ReactJS, ensuring easy customization and scalability to accommodate evolving business needs.- Successfully extended and developed ReactJS modules based on customer requirements and business logic, utilizing Typescript and HTML/SCSS to enhance functionality and improve user experience.- Led the migration of code modules to a newer SDK for Dynamics 365 Commerce product, ensuring seamless integration and optimizing performance.

- Collaborating with Microsoft as a Support Engineer for the Dynamics 365 product line, providing expert guidance and support to customers on both the functional and technical aspects of the platform.- Successfully guiding an average of 10-15 customers each day through complex Dynamics 365 issues, leveraging deep expertise in custom entities, forms, workflows, plugins, and web resources, and using debugging techniques such as Javascript, C#, and Dynamics 365 Web API to quickly identify and resolve problems.- Maintaining a strong communication line between Dynamics 365 customers and the product team, ensuring that customer feedback and requirements are effectively captured and used to drive product development and improvement.

- Designed and built customized applications for Dynamics 365's Customer Service, Marketing, and Sales modules, utilizing Power Apps and customization tools to design forms, entities, and views that meet specific business needs.- Developed plugins and custom workflows using C# and .NET framework to extend business logic and provide automation services that enhance the capabilities of Dynamics 365's out-of-the-box solution.- Successfully integrated Dynamics 365 with various third-party products, such as SharePoint, PowerBI, and Outlook/Exchange mail server, leveraging deep expertise in integration technologies to streamline workflows and enhance data insights.- Built 3-4 portals and websites using Dynamics 365 portal, Javascript, JQuery, HTML, CSS, Node.js, MySQL, and Rest API to display records and information, providing seamless access to data and improving the user experience.