Cuong Thi Email & Phone Number

Oklahoma City, Oklahoma

Burlington, Ma

► Designed and installed an automated video broadcasting system composed of multiple server system (4 to 20+ servers). Serviced clients for all issues► Performed troubleshooting and resolved client system issues. Maintained 24/7 uptime for clients.► Worked with Development Engineer on issues with software. Fixed key component of software issues.► Acted as the highest level of support on the product. Coached and trained newly hired Customer Service Representatives.► Determined best resolutions to client issues. Made final calls and recommendations.► Upgraded software and hardware. Allowed best compatibilities for performance-based on software/ hardware setup.► Updated documentation and client system information in Salesforce. Maintained client information for support and sales use.► Ordered replacement hardware. Ensured client uptime which generated revenue.

Burlinton, Ma

► Designed conceptual drawing. Created most efficient infrastructure for each client.► Visited client site for system commissioning. ► Commission system and integrated with clients current equipment (video routers, broadcast switchers, character generators video servers, traffic programs) and other products clients wanted to integrate.► Tested the system and workflow and made sure it was the most efficient/accurate option.► Trained users on the features of the system for use. Ensured client knowledge of the capabilities of our software system.

Irving, Tx

► Senior Engineer for Avid’s Fastbreak, Titan/FastBreak, and Intelli-Sat system projects.► Performed software installation of Avid’s automation systems and integrated it to the client’s various sub-systems and hardware peripherals.► Worked with various third party companies during the course of system commissioning. Integrated current client software to new automation system.► Installed, setup, and maintained MS-SQL Server for database backend.► Wrote SQL scripts to query and/or modified relational database tables. Setup SQL replication for redundancy.► Performed systems acceptance testing at customer sites. Obtained client signoff the job was finished and ready for final billing.► Provided all levels of technical support of Avid’s suite of automation products. Supported all client issues.► Managed relationship with various key customer stakeholder during the course of the system installation.► Worked under tight time pressure to complete the project on-time and within budget► Developed and designed training course and training materials for on-site user training. ► Designed conceptual drawings for clients. Gathered client workflow to maximize efficiency.► Conducted on-site training for end users and management.

Oklahoma City, Ok

► Administered and supported bank servers running on Novell Netware 6.0 and using Microsoft SQL Server 2000.► Helped manage, support, administer, and troubleshoot network related problems.► Administered and maintained all applications and hardware supported by the bank.