Cuong Huynh Email & Phone Number

Austin, Tx, Us

Detroit, Michigan, Us

Remotely configuring printers in North America, South America, Europe, China, Korea, Australia. Introduce Badge Printing for cost-saving purposes. Configure shared drive properties such as quota increases, access, deletes, updates, drive mapping. Configure fax accounts for users. Microsoft O365 SuiteHP - Embedded Web Server, Web Jetadmin, Security Manager, Access ControlWindows Administrative ToolsPowershell ISERemote Desktop ManagerWebEx Productivity Tools

Detroit, Michigan, Us

Assist with migration of all on-premises Microsoft Office apps to O365 Cloud. Create and Execute O365 test cases in Microsoft TFS. Provide troubleshooting for GM business partners with assistance in O365 suite. Microsoft Premier Support requests for bug fixes and enhancements. Demonstrate constant, relentless, and reliable follow up with support requests. Extract essential requirements and understand the essence of a problem in the O365 suite. Facilitated end-user assistance in Yammer to promote use of the platform. Create, update, and maintain IT Knowledge Management for O365 fixes. Applications utilized:Microsoft O365 SuiteMicrosoft Azure ADMicrosoft Premiere SupportMicrosoft Cloud App Security (MCAS)Microsoft Security & Compliance Center - Data Loss Prevention (DLP)McAfee MVISION CASBSharePoint OnlineMicrosoft Team Foundation Server: Test suitePowerShell ISEFiddlerSkype for BusinessFloating VMsMicroFocus Virtual User GeneratorBeyondTrust Bomgar Remote SupportHP Virtual User Generator

Detroit, Michigan, Us

• Server build out and configuration• Conduct system and integration testing for SharePoint 2013 & 2016• Migrate data and system to production• Utilizing Desired State Configuration (DSC) tool.• Creating and modifying SHA2 server certificates• Internal/External DNS, HTTP, SMTP, TCP/IP, SSH, WAP/WAN, VPN, and load balancer requestsApplications utilized:SharePoint 2013 -> 2016 Microsoft Visual Studio 2015PowerShell ISEMicrosoft OutlookAD ManagerBeyond CompareRemote Desktop ManagerVMWareWebEx Productivity ToolsSkype for BusinessMicrosoft Office 2013

• Managing time constraints between clients• Building clientele through services• Utilizing specialist tools and electrical equipment on nail enhancements• Establishing and maintaining interpersonal relationships• Providing solutions about nail care (read and interpret product information to make safe and appropriate recommendations to clients)• Maintain safe work practices and hygiene standards• Exceed sales goals through multi-tasking and prioritizing tasks• Running rotations between co-workers when manager is absent• Conduct financial transactions• Perform reception duties (receiving bookings and arranging appointments, for example)• Maintain knowledge of current industry standards and practices• Maintain client records

Tallahassee, Florida, Us

As a Help Desk Technician I have done installs, modifications, and made minor repairs to personal and business computer hardware and software systems, and provided technical assistance and training to system users.• Implementing software and regularly check it for bugs.• Carrying out routine maintenance of hardware and upgrading of software.• Assisting help desk agents with difficult end-user questions and ensure quality feedback and follow through.• Maintain electronic and manual filing system for daily progress reports for management.• Work with the help desk supervisor and coordinator to train and induct new employees into the organizations computer systems.• Trained new interns of the help desk position to understand the help desk environment better.• Collaborate with coworkers to find solutions to quickly resolve issues.• Function as remote end user support to employees of the City. • Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.• Technical troubleshooting, providing a pleasant customer service experience, password resets, and communicating technical problems effectively. • Walk city users through problem-solving process.• Follow up with customers to ensure issue has been resolved.• Run reports to determine malfunctions that continue to occur.• Maintain the city's different servers.• Maintain and repair company software and peripherals and contacted relevant vendors in case anything needed replacement or to provide further technical support and information.Applications utilized: SharePoint 2013KronosBomgarMicrosoft OutlookAD ManagerBOSS, Diagwin, SupportCentral (Web)CitrixCity FTPGo To Meeting​HTTP CommanderOneView​pSynch LoginPeopleSoft HRMS​PeopleSoft FMS​​PeopleSoft CISProjectDox​​Web Mail

Bachelor’S Degree, Information Technology

High School Diploma