Cuong Phan Email & Phone Number

Livonia, Mi, Us

Detroit, Michigan, United States

• Specifically aimed to serve the Vietnamese community, particularly those with limited knowledge of technical devices, bridging the gap and ensuring digital inclusivity.• Provided support for various clients to resolve technical issues.• Demonstrated expertise in troubleshooting and resolving technical problems to maintain high customer satisfaction.• Maintained up-to-date knowledge of emerging technologies and potential security threats to provide informed and proactive support.

Detroit, Michigan, United States

• Assisted senior network engineer in upgrading a new SCADA server at DTE Energy, valued at over 40 million dollars. o Organized all machines into different subnets and assigned IP addresses to each machine, improving management efficiency by 100%. o Installed and configured 20 virtual hosts using Hyper-V, enhancing virtualization robustness and increasing deployment speed by 50%. o Installed and configured 66 SAN disks/storages in SAN servers, expanding storage capacity 20 times bigger. o Configured each machine according to the senior engineer's specifications, ensuring optimal performance.• Responsible for the meticulous entry of a year's worth of reports into the company database using Microsoft Access. o Designed a user-friendly data entry form, integrating an automated field population to streamline the input process, saving an average of 5 minutes for each data entry. o Collaborated with team to identify critical issues, delivering actionable reporting dashboards using PowerBI, enabling extraction of key insights.• Configured and set up new points in the current SCADA system. Reduced setup time by an average of 1 hour for each Point-to-Point process.

Detroit, Michigan, United States

• Actively participated in defending against simulated cyber-attacks from professional red teamers in a high-pressure competitive environment.• Collaborated with team members to secure network infrastructure, protect sensitive data, and maintain operational integrity under attack scenarios.• Implemented and managed security measures, including firewalls, intrusion detection systems, and access controls to thwart adversarial activities.• Conducted real-time monitoring and analysis of network traffic to detect and respond to security incidents promptly.• Developed and executed comprehensive incident response plans to mitigate potential threats and minimize downtime.• Engaged in continuous improvement of defense strategies through post-competition reviews and feedback sessions.• Gained hands-on experience with advanced cybersecurity tools and techniques, enhancing practical knowledge and technical skills.

Bachelor'S Degree, Information Technology

Engineering, A

Activities and Societies: Phi Theta Kappa honor society