Cuong Vo Email & Phone Number

Vietnam

Ho Chi Minh City, Vietnam

- Responsible for Vietnam IT/OT/Cyber Security/Digital Solutioning and being a trusted business partner. - Establish a clear country digital roadmap / workplan to align with the business strategy and priorities.- Accountable for Vietnam digital operational and capital budgets for the implementation and sustenance of digital systems / solutions for all functional areas.- Establish good working relationship between country functional teams and regional Digital team members- Work… Show more - Responsible for Vietnam IT/OT/Cyber Security/Digital Solutioning and being a trusted business partner. - Establish a clear country digital roadmap / workplan to align with the business strategy and priorities.- Accountable for Vietnam digital operational and capital budgets for the implementation and sustenance of digital systems / solutions for all functional areas.- Establish good working relationship between country functional teams and regional Digital team members- Work with the business functions to develop / present proper business case for all digital initiatives for endorsement at Regional Digital Transformation council. - Build and strengthen the digital / cyber security knowledge and culture of the country employees through change management initiatives.- Training and lift up digital capability for internal and external customers. Show less

- Manage digital roadmap from Market facing to Operation- Design and implement customer facing digital transformation strategy.- Responsible for internal/external communication- Plan and manage integrated digital marketing campaigns for both B2B and B2C segments.- Manage all relevant platform (DMP, CRM (Salesforce Marketing Cloud), Digital assets (websites, applications…), Social networks…- Integrated CSR campaigns involvement.

• ITIL projects (Incident, Problem and Change Management rolling out) • Salesforce.com review and reinforcement• Zacs store support• Sales consultant renewal program• Windows 2003 server upgrade to Windows 2008/2012• Domectic WAN review and upgrade.• Helpdesk system reimplementation (HEAT 2014)• ERP review and upgrade (on-going)• ASEAN WAN upgrade (from EVPN to AVPN)• ASEAN Thin and light device for mobile workforce• BI dashboard• Workplace by… Show more • ITIL projects (Incident, Problem and Change Management rolling out) • Salesforce.com review and reinforcement• Zacs store support• Sales consultant renewal program• Windows 2003 server upgrade to Windows 2008/2012• Domectic WAN review and upgrade.• Helpdesk system reimplementation (HEAT 2014)• ERP review and upgrade (on-going)• ASEAN WAN upgrade (from EVPN to AVPN)• ASEAN Thin and light device for mobile workforce• BI dashboard• Workplace by Facebook implementation).• Organization transformation to EIS model• Office 365 implementation• Sales application for salesforce implementation• Marketing digital platform (DMP/CRM/Direct marketing tools and integration) implementation. Show less

Ho Chi Minh City

Overall responsible for Business Information + Solutions for the entire Vietnam Business Unit that consisting of 4 sites with over 150 users. Manage teams to provide services on JDE ERP, Business Applications, Infrastructure and HelpDesk.Working with business leadership to plan and deliver business value added IT services by applying the ITIL standard best practice which will ensure smooth and secure IT operations. Business Applications:- Feasibility study and plan for setting… Show more Overall responsible for Business Information + Solutions for the entire Vietnam Business Unit that consisting of 4 sites with over 150 users. Manage teams to provide services on JDE ERP, Business Applications, Infrastructure and HelpDesk.Working with business leadership to plan and deliver business value added IT services by applying the ITIL standard best practice which will ensure smooth and secure IT operations. Business Applications:- Feasibility study and plan for setting up JDE for North Warehouse project and other acquired facilities in the business expansion road map.- Performance enhancement on existing JDE by optimizing business process and reviewing reporting systems.- Implement SharePoint 2010 Foundation platform to provide environment for collaboration, workflow oriented processes and office automation.- Planning on implement SCM Solution to automate current works especially on planning matters.- Planning on implement Business Intelligent (BI) Systems to transform enterprise system data into usable information for assisting decision making.Infrastructure:- Server consolidation and upgrade to Windows 2008. - Virtualize other local servers using VMWare ESXi and Hyper-V to utilize infrastructure expenses.- Carry out End User Computing Transformation project to migrate standard working environment to Windows 7 and Office 2010.- Monitor network usage and assessment to optimize bandwidth using Riverbed solution and effective reliable MetroNET solution with fiber cable back pone.HelpDesk System:- Planning to implement HelpDesk system using ITIL standard to offer standardize support services, record and tracking result and performance for improvements.- Communicate and sharing knowledge among locations and regions to leverage resource and capabilities for better operation planning and faster response to incidents. Show less

Asean Cluster

Overall responsible for Infrastructure system for the whole Vietnam Business Unit consits of 7 sites with over 400 users and coordination in ASEAN IS Team. Manage team to provide services on Business Applications, Infrastructure and HelpDesk.Working with business leadership to plan and deliver business value added IT services by applying the ITIL standard best practice which will ensure smooth and secure IT operationsInfrastructure:- Design, plan and implement international and… Show more Overall responsible for Infrastructure system for the whole Vietnam Business Unit consits of 7 sites with over 400 users and coordination in ASEAN IS Team. Manage team to provide services on Business Applications, Infrastructure and HelpDesk.Working with business leadership to plan and deliver business value added IT services by applying the ITIL standard best practice which will ensure smooth and secure IT operationsInfrastructure:- Design, plan and implement international and domestic links - MPLS networks, WAN, LAN.- Optimizing network traffic using Riverbed solution.- Deploy and manage networking system and products (Cisco, HP, IBM, Server 2003, server 2008…).- Enforcing Wireless, VPN Authenticate with Active Directory.- Consolidate systems and servers with virtualization using VMWare ESX .- Manage Domain Controller, MS Exchange, MS SQL, MS SharePoint.- Design, plan and implement VoIP (OCS 2007 R2) to utilize network and communication requirement.- Managing IT cost and budget, IT policy, software compliance and auditing- Arrange and provide user training on various IT subjects.- Standardize IT service following ITIL model. Service Desk:- Implement HelpDesk system using ITSM to keep track and provide support service to 400+ internal users and 20 resellers all over Vietnam.- Monthly reporting team helpdesk performance to improve quality of service as per the committed SLA.CRM System:- Salesforce.com administrator for Vietnam BUBusiness System:- Co-ordination in Business Processes Review projects on documentation of all existing business processes and investigate on improvement, store all documents in Sharepoint.- Co-ordination on implementation of ERP project for a new business, upgrading ERP to the latest version (M3).- Implement integrated online systems for managing administration works to improve the performance and maintain the integrity of business flows. Show less

Ho Chi Minh City

Lead IT Consultant and Service Team providing IT services and solution to all customer as per requirements.- Managing IT consultant and service room.- Design and deploying LAN, WAN, VPN, ISA, Mail… systems to customer.- Implement PABX and VoIP system- Planing and offering solultions of system improvement and optimization to customers.

Ho Chi Minh City

Coordination on managing IT consultant and service room.- Design and deploying LAN, WAN, VPN, ISA, Mail… systems to customer.- Implement PABX and VoIP system.- Providing training to customer on demand

Master Of Business Administration - Mba, Distinction

Bachelor'S Degree, Business Administration And Management, General

Certificate Of Graduation, General Management

High Diploma, Software Development

Activities and Societies: - Monitor of the class - School event oganization team

Mcsa, Microsoft Technology

Certificate, Soft Skills

Activities and Societies: - - CCNA - Internal Auditing - Team Building - Felt Safety Leadership