Professional Experience Matthews Brand Solutions – Portsmouth, UK, Boston, MA, & Pittsburgh PA, USA. Packaging Project Manager/Customer Service Manager, 2003 to Present Primarily responsible to act as the central point of communication for multiple clients, involving the management of their project expectations. Works on the training and development of existing and new colleagues, for brand management, internal operating systems, and client specific needs, within the home office and at other branches within the group. Consulting on ongoing workflow development and improvements and the implementation of best practices. Liaise between the client, the internal Matthews’ teams, and additional external stakeholders such as design agencies and print vendors. Manage timeline development, status reporting, and production team briefing to ensure smooth transition of work through the designated process. Pro-actively develops, redefine, or create process for the facilitation of the clients’ projects. Create estimates and invoices of all projects and actively track costs throughout each project phase to identify additional billing opportunities.