Wendy Johnston Email & Phone Number

United States

Florida, United States

• Independently lead cross-functional teams to ensure coordination of activities & and timely execution of programming.• Collaborate with Creative to implement external sponsorship deliverables.• Secure products from leading tech companies for use in channel videos.• Responsible for end-to-end partner strategy, corporate relationship management, and promotional operational oversight.• Act as the main point of contact and relationship lead with our media and promotional partners.• Traffic marketing and brand assets both internally and with external partners.• Monitor performance to proactively identify course corrections and/or new opportunities

Remote

Act as the liaison between clients and cross-functional internal teams and are responsible for ensuring timely/successful delivery of client requests with a focus in Med D business. Ensure client’s needs are met and build long-lasting, mutually beneficial relationships with our key business stakeholders. Demonstrate a high level client service through the execution of accuracy, responsiveness, reliability, and professionalism on all interactions.Tasks include managing the resolution status of routine to complex requests related to our clients' business requirements; including but not limited to:· Issue tracking - Engaging internal departments and client resources to work on outstanding issues from start to resolution while providing routine updates to the client.· Driving Practical & Creative Solutions – Critically thinking about complex situations to find optimal outcome.· Engaging Appropriate Resources – Discuss information at varying degrees of complexity, at varying stages of progression, and engage internal or client resources best appropriate to drive issue resolution.· Work within Deadlines and Client Guarantees- Drive resolution within a timely manner and ensure that all Client Performance Guarantees are met.

Remote

As Senior Client Manager, I developed and maintained strong external and internal relationships to achieve client satisfaction, revenue objectives for existing customers in an assigned segmentation and geography of business. Managed, retained and grew an assigned book of business, including large high profile and complex clients, to achieve individual and corporate goals. Internal liaison to implementation and operations areas for clients. Coordinated introduction/orientation/implementation meetings with internal business partners when applicable to new/existing groups.• Provide strategic leadership and solution-based support to expand and maintain business relationships with existing large and complex accounts.• Demonstrate individual ownership and accountability in development of client and broker relationships.• Communicate effectively, consistently and frequently with assigned client base. Continuously working to improve customer loyalty.• Ongoing liaison/consultant through meetings, plan reviews, care calling, etc. in accordance with Client Service guidelines to ensure client loyalty, retention and satisfaction.• Meet all assigned revenue, client retention and profitability goals• Present renewals and recommendations and coordinate implementations for renewals, benefit changes and unit adds with Implementation and Contracting teams.

Clearwater, Florida

Responsible for managing the day-to-day needs of employer group clients in the Mid-Atlantic and South regions to ensure client satisfaction, as well as to cultivate lasting relationships with broker partners and group clients. • Develop lasting relationships with broker partners and our groups; focusing on strengthening and retaining current business• Coordinate with internal departments to facilitate and manage resolution of claim, eligibility, and benefit issues to guarantee responsive service and client satisfaction with all services• Negotiation of renewal rates with Underwriting on Large Group cases• Create and issue contracts, benefit summaries and other plan documentation on all new and renewal business according to company standards and guidelines• Be present at benefit fairs and enrollment meetings for clients as requested• Assist Sales team as needed in the development RFP presentations

Clearwater, Fl

• Teach a planned, structured Pure Barre corporate patented class with strategically planed classes to fit workout needs• Build relationships with clients and the community to promote long term business growth• Greet all members in a professional and friendly manner• Cultivate positive relationships by interacting with clients before, during and after classes• Prioritize safety at all times• Bring positivity and excitement to every class!

Clearwater, Florida

Accountable for building brand and market awareness for BayCare Health System and other clients such as Tampa Bay Rays and University of South Florida, through the development and implementation of advertising and social media strategies, by relating client need to appropriate products and successfully reversing stagnant growth with suitable media plans.• Assisted in development of RFPs and other expedient client presentations• Negotiation of advertising rates for TV, radio, magazines and digital media• Developed strategic plans and track timing and cost breakdowns for client’s future media purchases• Maintain traffic schedule and ensure vendors have required materials for purchased media• Implemented, analyzed, tracked and measured effectiveness of social campaigns• Worked with Billing Department to ensure invoices are properly coded and accounted for for each client

2802 N Howard Ave, Tampa Fl

Lead a team of contracted employees and held oversight for all project management activities, while providing consultation for various elements of this start-up organization. Established initiatives for new sales, customer relationship development, contract negotiations and product development within the text and email marketing product segments. • Assist Sales Support team with new client acquisition presentations• Oversight of third-party vendors workflow and ensure acceptable quality standards• Interact and coordinate with all departments working on the same • Lead meetings and manage cross-departmental expectations• Created marketing programs for clients to implement, i.e.: o Email and SMS campaigns o Social media engagement plans

Tampa/St. Petersburg, Florida Area

Utilize my strategic marketing, advertising and operating knowledge to develop and execute national and regional external and internal communication initiatives for such companies as The Melting Pot, GrillSmith and Burger 21. Delivered messaging, video ideation and contests and provided direction/implementation of national fan-driving social media campaigns.• Assisted franchisees with social media programs and public relations efforts• Coached franchisees throughout the year on social media strategy through one-on-one calls, emails, webinars and collaboration with the local marketing team• Increased brand exposure of the Melting Pot, GrillSmith and Burger 21 through national, regional and local unpaid media opportunities o Byline articles in national trade publications, local/regional television opportunities, story features in online and print outlets• Charged with maintaining monthly, quarterly and yearly reporting

Miami/Fort Lauderdale Area

Consistently exceeded my established metrics and targets in my assigned client segments; specifically banks and attorney firms. Worked diligently with Razorfish, one of our top full specialty agency partners, to provide public relations, speaking engagements and annual award recovery year over year. • Secured media interviews for clients• Drafted, proofread and distributed press releases, media kits and other promotional materials• Planned, managed and coordinated client events• Monitored and maintained social media sites for clients