Supervise all Tier 1 end-user service requests regarding technical issues, equipment malfunctions, and a wide range of other technical needs. Utilize a working knowledge of all products to assess client issues and match them with the appropriate solutions. Execute system triage to promptly diagnose issues and prepare effective action plans.Offer updates and maintain open lines of communication with clients.Generate inclusive documentation outlining maintenance… Show more Supervise all Tier 1 end-user service requests regarding technical issues, equipment malfunctions, and a wide range of other technical needs. Utilize a working knowledge of all products to assess client issues and match them with the appropriate solutions. Execute system triage to promptly diagnose issues and prepare effective action plans.Offer updates and maintain open lines of communication with clients.Generate inclusive documentation outlining maintenance activities.Adhere to all standards of excellence to achieve outcomes. Show less

Served as the first point of contact for a high volume of incoming Tier 1 service requests. Advanced end-user experiences by performing in-depth assessments, researching equipment issues, and creating strategies to resolve problems.Oversaw maintenance, increased reliability, and optimized IT infrastructure.Performed upgrades to servers, networks, and hardware.Assisted end-users in improving their IT skills with training and guidance.

Evaluated malfunctioning computer equipment and successfully managed a fluid pipeline of incoming requests 24/7. Exhibited advanced knowledge of Louisiana Revised Statuses Title 38 Sections 2211 - 2212 to supervise procurement of all materials and supplies. Maintained total compliance with all regulations.Employed sharp analytical skills and multi-tasking strength to review and resolve equipment issues.Led the installation of new workstations, office equipment, and… Show more Evaluated malfunctioning computer equipment and successfully managed a fluid pipeline of incoming requests 24/7. Exhibited advanced knowledge of Louisiana Revised Statuses Title 38 Sections 2211 - 2212 to supervise procurement of all materials and supplies. Maintained total compliance with all regulations.Employed sharp analytical skills and multi-tasking strength to review and resolve equipment issues.Led the installation of new workstations, office equipment, and peripherals.Managed full end-user lifecycles from initial intake to timely follow-ups.Nourished an understanding of evolving processes for Tier 1 service requests; tracked performance metrics to identify improvement opportunities. Show less

Procured non-professional services and materials in accordance with Louisiana statues Title 38, Sections 2211-2212 (public bid law);Procured professional services in accordance with City of New Orleans Mayoral Executive Order MJL 10-05;Maintained proper documentation of Request for Proposals process, including advertisement, distribution of proposals, preparation of responses to questions from Request for Proposals respondents, receipt of responses, and qualitative analysis of… Show more Procured non-professional services and materials in accordance with Louisiana statues Title 38, Sections 2211-2212 (public bid law);Procured professional services in accordance with City of New Orleans Mayoral Executive Order MJL 10-05;Maintained proper documentation of Request for Proposals process, including advertisement, distribution of proposals, preparation of responses to questions from Request for Proposals respondents, receipt of responses, and qualitative analysis of responses;Reviewed inventory needs with department heads and issues Invitations to Bid and Purchase Orders accordingly. Maintained proper documentation concerning bidding procedures;Conducted bid openings in accordance to Public Bid Law. Show less