Addressed low eNPS scores by facilitating discussions employees and leadership, implementing targeteddepartmental interventions, and organizing focus groups to improve communication and engagement.Leveraged data to enhance wellness offerings, resulting in increased gym engagement, improvedemployee satisfaction, and reduced healthcare costs.Managed the newly developed recognition program for the largest global division of 5500 employeeswithin the company to highlight top talent achievements and reward.Spearheaded diversity and inclusion initiatives to foster belonging and celebrate differences by creatingERGs, Women in Sales, and revamped Women in Tech.Created the Co-Lab employee idea generation program, for creative ideas and solutions from employees across the organization.Served on the Women Tech Council board, where I led my company's involvement in the SheTech eventand played a crucial role in securing a Shatter Award, recognizing our commitment to promoting diversity and inclusion in the tech industry.Collaborated across multiple functions, fostering alignment and agreement for key talent development initiatives, ensuring a unified approach.Provided expert guidance and consultation on leadership development strategies and programs to address organizational needs.Managed employee well-being plans, including organizing events, celebrations, wellness activities, and holidays, with a focus on end-to-end execution at the Sandy site.Planned and produced company activities and events that showcased NICE as an employer of choice, attracting top talent, and boosting the company's reputation.Effectively managed employee perks, including lifecycle gifts, recognition plans, sport and health programs, and company engagement campaigns.

Aligned and implemented HR practices and programs with organizational goals and objectives meetingthe current business needs.Coached and mentored leaders within the professional services and corporate services business units,supporting culture and company changes.Coordinated with HRBPs and TA to analyze data and implement retention strategies and reducedturnover to 7.3% by year-end.Collaborated with the HR team on best change management efforts during business acquisitions anddivisional reorganizations, including process and policy alignment.Executed annual and mid-year HR cycle deliverables, including performance management, merit andbonus awards, and benefits enrollment, ensuring seamless execution and compliance.Directed managers in implementing promotional strategies with data analytics within the department and teams, resulting in 22% internal mobility.Co-developed an internship program that transitioned our cost model R&D unit, aligning with new jobleveling. Partnered with academic institutions and leadership to create a scalable talent pipeline, reducingonboarding time and minimizing costs.Provided expert guidance on employee relations issues and conducted investigations ensuring the mostfair and positive outcome for all parties.Led comprehensive performance management processes and implemented plans, facilitated productiveconversations, set clear objectives to drive performance improvement and tracked progress.

•Serves as the primary HR point of contact for five remote offices, working with the global HR operations team, talent acquisition, and talent management. Improving employee confidence in human resources through excellent service• Conducts exit interviews, collects, and analyzes data to present trends and action items to improve the overall business and culture while escalating any potential legal issues• Proactively identifies opportunities for enhancement to the employee life cycle and partners with key stakeholders to develop and implement innovative and long-term solutions• Builds strong partnerships between Centers of Excellence providing cross-functional solutions to meet company goals and employee success• Conducts employee relations intake sessions and partners with HRBP team diagnosing root causes and moving to resolution with compassionate listening and a systematic approach• Partners with office leadership to recommend, research and implement new approaches, policies, procedures providing coaching and escalating issues to reach needed solutions• Plans employee engagement for employees across US and Canada. Providing employees with the opportunity to connect, improving inclusion and mental health

Serves as the primary HR point of contact for five remote offices, working with the global HRoperations team, talent acquisition, and talent management. Improving employee confidence inhuman resources through excellent servicePivoted the employee mobility program as the remote workforce grew and employee needsshifted requiring more flexibility and adaptation within the organization. Implemented a morestreamlined request process and created a program more aligned with business needsDirecting creative process for a new onboarding program that includes a global framework withclearly defined learning objectives and improved data analytics from employee survey resultsConducts exit interviews, collects and analyzes data to present trends and action items toimprove the overall business and culture while escalating any potential legal issuesProactively identifies opportunities for enhancement to the employee life cycle and partnerswith key stakeholders to develop and implement innovative and long-term solutionsBuilds strong partnerships across HR functions, payroll, legal, IS, and business operations whileproviding cross-functional solutions to meet company goalsCollaborates with HR leadership to research, recommend, and implement new approaches,policies, procedures and tools that will build a highly efficient, service-oriented HR departmentResolves employee relations issues by diagnosing root causes and moving to resolution withcompassionate listening, a systematic approach and clear documentationPlans employee engagement for employees across US and Canada. Providing employees withthe opportunity to mentally and emotionally connect with cohorts, improving productivity andmental health

Trained employees on human resources policies and procedures, cultural diversity, and workplace safety fostering positive and successful employeesExecuted key processes within the HR team including, the full employment life cycle, orientation, exit management, performance evaluations, employee movement, and attritionProvided feedback and input on improvement of employee relations events, programs and processes for better engagement of employees at workOversaw the organization and implementation of employee morale and recognition eventsProvided support to HR team in handling employee relations issues, performance management evaluations, benefits, compliance, talent acquisition, and FMLA claimsConsulted managers on people matters that require knowledge of employment laws, policies, and proceduresAnalyzed data and observations across the organization, highlighting trends and recommending solutionsRecommended new approaches, policies and procedures to continually improve efficiency of the department and services performedInvolved in terminations, unemployment hearings, EEOC charges, and reduction in force planningIdentified, plans and implements key projects to improve effectiveness, reduce cost, increase productivity of employees resulting in better business practicesAssisted team members with workforce issues by listening empathetically to the concerns of all parties and handling the cases in accordance with company policies and employment lawsOrganized and promote career fairs resulting in talent acquisition for open positionsOrchestrated an engaging efficient on-boarding experience for all new hires including offer letters, on-boarding orientations, logistics, informational packets and compliance tasksBuilt relationships with administration, managers and staff to ensure their confidence and trust in the HR team and its processes helping to create a more transparent environment

Manages office workflow to ensure the completion of essential tasks, and meet critical deadlines Meticulously manages worker’s compensation cases; coordinating required paperwork and documentation while serving as a liaison between insurance provider and claimantCommunicates and consults with patients on their insurance benefit plans, FSA, HSA, deductibles and copaymentsCoordinate and prioritize multiple projects in a fast paced environmentOrganizes data for analytical reportsResolves patient conflicts with clarity and positive resolutionsContinuously evaluates procedures to develop innovative processes for improved efficiency Proactively addressing a wide range of issues with creativity, flexibility and perseveranceEnsures privacy and accuracy of patient information in a database system for 5000+ patientsAnticipates needs of patients and clients improving satisfaction and retentionProvided consistent follow through on patient inquiries, authorizations, billing issues, patient reports and product ordersAssists with business planning and development including implementing policies and proceduresManage human resources including: interview process, on-boarding, training, employee documentation and payrollCoordinates with local colleges for medical assistant internships

• Assisted Special Collections Program Manager in organizing and executing multiple events to increase fund raising and community involvement, including, Gould Lecture Series, Friends of the Library Series, The Ski Affair, and A Book Collector’s Evening• Assisted in planning major fundraising event for 500 community members that raises $40 to $50k annually• Supported Program Manager in providing clear and effective oral and written communications• Edited programs, publicity releases and newsletters for style compliance and accuracy• Assisted Program Manager in reorganizing the special collections document archival storage records• Managed special projects: indexing photography slides, inspecting and cataloging donated books, editing over 500 XML files for the University or Utah, Pacific Northwest Digital Online Project• Created and maintained a comprehensive database of results for projects

• Provided fast paced administrative support to co-founders of a successful startup Web optimization company (CastleWave) that was later acquired by Crexendo Web Marketing, Inc.• Supported upper-level management, project managers and other teams to improve company process efficiency in a dynamic fast-paced environment• Developed new HR polices to better reflect company culture• Planned events and facilitated programs to improve employee morale and cohesiveness, including company retreats to New York City and Las Vegas• Organized records, employment files and payroll, maintaining strict confidentiality of employee data• Created the New Employee Orientation packet for easier employee understanding and improving process time and accuracy•Planned and supervised company sponsored events including student web marketing competition at a local university and with the Utah Jazz organization• Supervised the web marketing events seminar and a logistics team in successful public relations events• Prioritized and multi-tasked workflow administrative functions; phone, calendar management, travel arrangements, expense reports, ordering supplies, and shipping and receiving• Wrote company operational processes and web marketing processes to improve efficiency of training• Maintained and recorded company finances, providing adequate and accurate information for management and clients• Created and managed a monthly newsletter, to an audience of 300 with web marketing tips, articles and upcoming events• Spearheaded project to reformat and revise the overall look of the Crexendo Web Marketing workbook for workshops, and seminars

A start-up web marketing company that began with 5k and turned into a multimillion company in one year Manage finances, process with exactness to ensure accurate numbers Maintain accounts payable, receivables and invoices Sustain order of office, increased productivity of employees Assist with pubic relations in promoting book written by co-founders Designed and created advertisements for conventions attended by company Gained knowledge in SEO and internet marketing Create operational processes, improve the effectiveness of the company Assist in company organization and Human Resources General office duties, managed schedule for co-founders Aided in the shipping and receiving of goods

• Organized and input data from purchase orders, invoices, and packing lists into database system to ensure payment• Communicated effectively with coworkers on-site and at other US locations• Organized as-built configuration management files for communications equipment suites deployed on 90 US Navy destroyers and cruisers