Curivita Moore Email and Phone Number

I was hired into this position to uphold quality customer standards that consistently led to continuous positive feedback from customers as well as increased productivity and efficiency. TECHNICAL KNOWLEDGE: Frequently displayed a technical prowess through providing routine support of various products that consisted of iPhones, iPads, MacBooks, and Desktop Macs. CUSTOMER SUPPORT: I productively contributed to maintaining efficient operations by ensuring an exceptional customer experience by successfully troubleshooting and providing technical support. COMMUNICATION EFFORTS: I worked closely with customers to perform thorough assessments of their needs while utilizing technical knowledge and creativity to meet all of their needs. TRAINING & DEVELOPMENT: I was recognized for effective leadership skills by directing Customer Service Representatives on how to ensure timely resolution on a customer's issue as well as how to handle an irate/manager request call efficiently.

I remained focused on a daily basis to ensure our customers received top-tier customer service while making an individual contribution to the organization's bottom line that stemmed from providing exceptional customer service. TECHNICAL PROFICIENCIES: I regularly exhibited the proficiency to multitask across various systems and applications while thoroughly analyzing, isolating and resolving a variety of complex technical issues. COMMUNICATION EFFORTS: I achieved customer service objectives by working closely with customers to thoroughly discuss solutions while exercising patience to ensure a timely and sufficient solution.CUSTOMER SUPPORT: Customer was a top priority, and I took personal responsibility to ensure each customer received exceptional service. I worked diligently and responsibly to perform thorough research while comprehending technical information across multiple tools.

In this role, I was able to utilize exceptional customer service skills for our employee population. I developed a strong trust among the employees to ensure they received clear and concise information regarding their benefits on a daily basis. ADMINISTRATIVE SUPPORT: accurately inputting data for medical and life insurance, overage dependents, Blue Cross Blue Shield insurance system computer records, updates address, and name changes to the Blue Cross System updates insurance data on Cyborg. BENEFITS SUPPORT: I demonstrated consistent expertise through providing employees’ dependents with major medical health and life insurance information. I played a critical role in operational efficiency by ensuring efficient processing of insurance payment receipts; updates leave of absence files. I was held accountable for the preparation of correspondence such as court order, TennCare, and COBRA. COMMUNICATION EFFORTS: I displayed a firm comprehension of organizational objectives and ensured I met goals by providing correspondence related to medical data as well as filed and retrieved documents, personnel files, reports, and paperwork/records. TEAM COLLABORATION: I partnered with the Benefits Specialist II to facilitate insurance-open enrollment and ensure employees are given the necessary resources and information to make informed choices.

This position required a significant amount of building team relationships while providing exceptional customer services. ADMINISTRATIVE EXCELLENCE: I prided myself on minimizing errors by accurately entering information for medical and life insurance, overage dependents, Blue Cross Blue Shield insurance system computer records. Attention to detail was a crucial part of the job, and accurately updating addresses, and name changes to the Blue Cross System updates insurance data on Cyborg and delete inactive employees from Blue Cross system. COMMUNICATION EFFORTS: The communication efforts with dependents had to be timely because of the pertinent information regarding major medical health and life insurance. I was held accountable for correspondence related to medical data. TEAM COLLABORATION: I communicated and collaborated with Benefits Specialist II in the facilitation of open enrollment while maintaining quality customer service. ADMINISTRATIVE SUPPORT: I fulfilled administrative support functions that included accurately filing and retrieving documents, personnel files, reports, and paperwork or records. I led individual efforts in the processing of insurance payment receipts; updates leave of absence files; prepares correspondence such as court order, TennCare, and COBRA.

I was initially hired on to provide administrative support for the school as well as provided support services for school administrators. REPORT GENERATION/BOOKKEEPING: I worked tirelessly to provide accurate and timely financial activity and reports of the school. The reports included employees' payroll, receipt of monies, requisitions, and other financial bookkeeping. INDIVIDUAL RECOGNITION: I was acknowledged for the creation of databases as well as the preparation of various reports.

My time in this position, was a productive and I led the efforts in providing administrative support to the Desoto County president and the Business Banking team. The functions consisted of filing, typing and compiling correspondence as well as managed the appointment calendar. OPERATIONAL IMPACT: I was integral to the success of the organization by making a significant impact in the development of reports and presentations. I ensured timely processing of invoices, payment tracking along with communicating instructions and other information to employees, vendors, and customers in a professional manner. ADMINISTRATIVE EXCELLENCE: I played a critical role in the daily operations of the organization through the preparation and processing of documents that included new accounts, fund transfers, and commercial loans. It was my responsibility to complete account and product documentation as well as maintained client account records. Additionally, I also processed loan payments. TEAM COLLABORATION: I worked collaboratively with the department and Relationship Managers in the creation of cross-selling and other sales activities and opportunities.

I was brought into the organization to serve in a leadership position that responsible for managing the day-to-day operations of branch staff. INDIVIDUAL IMPACT: Played a critical role in the development of sales goals as well as supervised all branch operations in the absence of the Branch Manager. TRAINING & DEVELOPMENT: I tackled the challenge of training staff to achieve appropriate levels as it related to my monitoring of branch service quality levels. POLICY & PROCEDURAL COMPLIANCE: I actively engaged in keeping the branch in compliance with all bank policies and procedures.