I am an instructional designer and contract trainer specializing in management, sales and customer service training. I have developed over 300 training programs (both classroom and e-Learning) in a wide range of areas that include: Management Training, Sales Training, Coaching, Train-the-Trainer, Presentation Skills (and all that supports it), Recruiting & Hiring Skills and Ethics.Based on solid needs assessments, my designs are noted for their interactivity, highly structured simulations, games and exercises. They are anything but dull! I am involved in all aspects of the creation of audio / video support for the training I develop; from scripting through shooting to post production.As a facilitator, I have trained several thousand people in the US, UK, Germany, Canada and Dubai. I am a dynamic presenter who uses humor and stories to make key learning points memorable.Clients I have worked with include: Airgas, AIMCO, Aviall (Division of Boeing), ADP, Deloitte, John Laing Homes, EMAAR (based in Dubai), Club Med, IKON Office Solutions, Oreck, Vonage, Pepsi Americas, Yellow Freight and Hasler Neopost.I am certified in the following courses:+ Tracom: Selling to Achieve Results+ Porter Henry: SalesAbility & ManageAbility+ VitalSmarts: Crucial Conversations+ Topline Leadership: Getting Into Your Customer's Head+ DDI: Targeted Selection+ Deloitte: Ethics in Action+ Blessing White: Helping Others SucceedI am skilled in MS Office, Adobe Captivate, Camtasia, Photoshop and Sony SoundForge. Many of my clients prefer me to be their "training voice" by doing voice overs for e-Learning and audio based training.

In this position I managed a staff of 15 and a $1.8 M annual budget. We served a training audience of 4100 sales people and 400 managers as well as creating training to support all aspects of product launches. Our Mail Management Seminar won many awards and accolades from our customers and the US Postal Service itself.We were early adapters of e-Learning and had an LMS in place by 1989.

In this corporate position, I developed classroom training sessions to support sales training and new product launch training.

Working out of the Philadelphia branch, I managed several sales teams. In my last three years in this position I was responsible for all of the recruiting and hiring of new sales people as well as all of their initial training and development.

I sold the entire product line (mailing systems, shipping systems, copiers and inserting systems) in a geographically defined territory. I exceeded my sales goals every year.

In the Annapolis, MD area I sold the full line of Zimmer products which included orthopedic implants, surgical instruments and softgoods.

I started this position while in college and continued full time after graduation.