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Curt Bauer is listed as Special Orders Call Center Manager at Pep Boys at Pep Boys, based in Perkasie, Pennsylvania, United States. AeroLeads shows a work email signal at pepboys.com and a matched LinkedIn profile for Curt Bauer.
Curt Bauer previously worked as Special Orders Call Center Manager at Pep Boys and Accolade Steward (Manager) at Accolade, Inc.. Curt Bauer holds Bachelor Of Business Administration (Bba), Business Administration And Management, General from University Of Iowa.
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Internally driven and uniquely talented customer service manager leveraging accomplished track record establishing and leading motivated and highly skilled teams to provide superior, customized client service. Adept at training employees to excel in challenging settings including inbound and outbound call centers and sales departments requiring exceptional time management and customer relations skills. Ability to effectively analyze customer service practices and initiate modifications to increase satisfaction and ensure retention of loyal client base.
Listed skills include Customer Service, Call Centers, Customer Satisfaction, Process Improvement, and 17 others.
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Bala-Cynwyd, Pennsylvania, US
Coordinate the day-to-day activities of the specialty auto parts department in support of 2000 service and retail stores. Responsible for creation, sourcing, pricing, tracking, vendor relations, and EDI management of orders. Implemented improved scheduling and staffing to increase productivity and responsiveness to stores. Converted call center to remote.
Seattle, Washington, US
Manage, support, and coach a team of Accolade Health assistants by enabling teammates to give great customer care, develop influential care relationships, and encourage teammate growth, and guide them to meet performance objectives. Demonstrate a blend of skills including: an understanding of the health care insurance delivery system; talent recognition.
Paoli, PA, US
Evolved a small customer service department into an award winning customer service call center for an online retailer of aftermarket auto parts. Hired, trained, and developed specialized customer service reps to handle increased call and email volume. Directed Team Leads and customer service representatives to resolve escalated customer issues. Implemented.
Fort Washington, Pennsylvania, US
Provided essential direction to supervisors, team leaders, and customer service representatives in high-volume inbound call center environment. Ensured compliance with stringent call quality guidelines and additional company policies. Trained new associates in effective customer service techniques and call management procedures, offering weekly refresher.
Fairfield, CA, US
Coordinated customer service representatives in completion of detailed order processing procedures, adhering to precise deadlines and other requirements. Monitored CSR activities and suggested strategies for enhancing efficiency. Reviewed customer orders for accuracy and tracked progress from initiation to distribution. Communicated with customers.
Held accountability for customer service representatives and sales coordinators for specific company product line. Oversaw order process by reviewing calls and invoices to ensure accuracy. Assessed employee performance and offered valuable verbal and written feedback to boost productivity levels. Generated detailed reports for review by upper management. .
Trained and led previously ineffective customer service team to provide exceptional service to clients of managed healthcare organization, responding promptly to customer inquiries and account requests. Conducted frequent employee evaluations and provided insights to increase employee success. Coordinated employee schedules to meet customer needs and.
Shelton, Connecticut, US
Oversaw fast-paced inbound, outbound, and sales call center operations for publishing / trade show organization, directing supervisors to facilitate continued call quality improvement. Created scripts for use by employees to realize maximum positive results from every customer interaction. Managed telemarketing, direct mail, and other promotional campaigns.
Hired, developed, and led collaborative staff, mentoring supervisors to facilitate maximum productivity of entire department. Analyzed call performance according and offered suggestions to enhance representative effectiveness. Assessed and planned staffing needs based upon forecast and key human resource indicators. Assigned tasks according to campaign.
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Curt Bauer works for Pep Boys.
Curt Bauer is listed as Special Orders Call Center Manager at Pep Boys at Pep Boys.
AeroLeads has found 2 work email signals at @pepboys.com for Curt Bauer at Pep Boys.
Curt Bauer is based in Perkasie, Pennsylvania, United States while working with Pep Boys.
Curt Bauer has worked for Pep Boys, Accolade, Inc., Turn5, Inc.| Americanmuscle.Com, Nutrisystem, and Jelly Belly Candy Company.
You can use AeroLeads to view verified contact signals for Curt Bauer at Pep Boys, including work email, phone, and LinkedIn data when available.
Curt Bauer holds Bachelor Of Business Administration (Bba), Business Administration And Management, General from University Of Iowa.
Curt Bauer is listed with skills including Customer Service, Call Centers, Customer Satisfaction, Process Improvement, Microsoft Office, Inventory Management, Training, and Vendor Management.
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