• Adapted quickly to a drastically new and different environment.• Specialized on troubleshooting and repairing ZT Systems servers.• Worked in a high security environment with security checkpoints and biometric locks.• Tools used include Serial Connections and both Windows and Linux Diagnostic Virtual Machines.

• Worked within a data center containing more than 100,000 individual servers and equipment, that was predominantly Linux based.• Worked within the data center’s BreakFix team in troubleshooting and repairing servers.• Several server brands worked with were HP, SuperMicro, ZT Systems, and NetApp.• Regularly communicated with different departments, local, national, and international in order to resolve BreakFix Issues.• Worked in a high security environment and sensitive equipment, including compliance with federal financial regulations in dealing with servers.

• Implemented and managed a Network Rewiring Project for an Aircraft Hangar by managing subcontractors and direct wiring of communications equipment.• Assisted in managing and administering Natural database MERLIN.• Manage and document offsite daily backups of several servers using various media per Government Regulation for Airline Industry.• Work within Active Directory and multiple Windows environments to manage user accounts access, and user support.• Transferred and promoted from Ground Services Agent to Assistant Network Administrator.

Responsible for ramp duties including but not limited to• Marshalling in Aircraft• Loading and unloading of Aircraft• Delivery and pickup of luggage from specific areas• General safety when using heavy equipment and delicate machinery.

• Software testing for Projet 1500 Desktop 3D Printer.• Designed Software Release testing plan and suggested several methods and designs that were used in final production.• Used Black Box testing to find bugs, errors, and breakages within a web based GUI that controlled desktop 3D Printer• Submitted software breakages, bugs, and design flaws in tickets through a TestTrack system.

Responsible for running terminal power and Air Conditioning to incoming planes.

Responsible for cash register maintenance, customer service, restocking of shelves, keeping store clean, and janitorial duties,

• Responsible for the repair of laptops and desktops for the WCU staff and students.• Performed warranty work on Gateway/MPC laptops and desktops as well as some Dell products.• Additional Duties: set up and delivered new computers, took surplus computers to the warehouse, Handled clients, and the creation of networking cables.

Responsible for cash register maintenance, customer service, restocking of merchandise, and keeping store clean.Location in Franklin Square of Gastonia, NC.

Responsible for cash register maintenance, customer service, restocking of shelves, keeping store clean, supervising other Customer Service Agents, safe maintenance, cash deposits, receiving of stock, and opening/closing of store.Was promoted within 2 months of hire.

• Responsible for restoring surplus computers to a standard specification for resale to employees.• Internship required for graduation of Highland.

Responsible for customer service, keeping store clean, assisting registers, and cart retrieval.