Curt Hill Email and Phone Number
Leveraging my extensive experience, I have delivered quantifiable results in customer experience optimization. I have demonstrated my expertise by maximizing customer satisfaction (NPS) rates, minimizing customer churn rates, and optimizing operations for billion-dollar global organizations. In my most recent role as the Chief Transformation Officer (CTO), my skills in operations management, team leadership, and global service delivery management have benefited my organization significantly.In addition, I possess excellent, exceptional knowledge of business development and acquisition integration. My latest role validates my reputation as a goal-oriented professional with expertise in strategic planning and risk mitigation.Areas of Expertise:* Customer Service* Digital Transformation Leadership* Innovation and Continuous Improvement* Cross-Functional Leadership* Risk Management and Mitigation* Customer Loyalty and Retention* Global Support Strategy* Business acumen* Generative AI* AI-Driven SolutionsCareer Achievements:* Spearheaded Uniphore's digital transformation, enhancing customer experiences and streamlining internal processes, leading to a marked increase in operational efficiency and customer satisfaction. * Directed comprehensive customer experience at Uniphore, significantly uplifting NPS scores, bolstering customer loyalty, and expanding global service delivery capabilities.* Commitment to customer and company success. Drive customer experience, service, and operational excellence while focusing on business process improvement. This dedication ensures that success is always at the forefront. Email curt@ekphora.com
Uniphore
View- Website:
- uniphore.com
- Employees:
- 868
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Evp Operations And Chief Customer OfficerUniphoreSan Jose, Ca, Us
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Evp Operations/Chief Customer OfficerUniphore 2021 - PresentPalo Alto , California, UsDirected comprehensive customer experience strategy, elevating customer loyalty and retention. - • Established a global service and delivery division, raising live deployments from $2M to $26M while enhancing professional services and support• Implemented a 24/7 global support model and Time to Value program, reducing customer onboarding from 120 to under 60 days and significantly enhancing customer satisfaction• Developed comprehensive customer satisfaction and NPS measurement programs• Headed the deployment of the largest single contact center comprising more than 25,000 seats• Executed valuable customer insights to strategize customized marketing plans, leading to a 30% reduction in resolution times and a 55% increase in satisfaction ratings• Improved internal operations through improved decision-making and workflows• Transformed internal structure to meet changing operational demands• Integrating acquisitions to align with strategic growth plans, ensuring smooth operational workflows• Orchestrated the strategic integration of three acquisitions, retaining a customer churn rate below 3% and boosting cross-sell• Sustained a 90% key employee retention rate amid transformative initiatives.
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Senior Vice President Of ServicesCisco 2014 - 2021San Jose, Ca, UsManaged Critical Accounts Program (CAP), providing elite support for high-risk customer issues and contributing $800M in additional annual revenue with 60% margins. - Revolutionized issue remediation, reducing response time from 22 days to 6 hours, and played key role in redefining next-generation support services. - Integrating Six Sigma and ISO programs drove service sales growth from 5% to 8%, demonstrating a commitment to continuous improvement and quality excellence. - Successfully managed day-two supports for LATAM and Japan, resolving over 500K issues quarterly as part of a strategic global 24x7 support initiative. - Analyzed and identified opportunities to improve transportation and logistics workflows. -
Vice President - Customer Assurance And Corporate QualityCisco 2000 - 2014San Jose, Ca, UsHeaded the global customer experience organization responsible for resolving critical customer escalations. Oversaw Critical Accounts Program (CAP), delivering highest level of support to resolve top 1% of high-risk customer issues. Held direct accountability for data protection, investigating and reporting product security vulnerabilities, as well as overseeing all regulatory requirements and industry certifications. Managed team of 200.
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Vice President Technical ServicesCisco 2005 - 2008San Jose, Ca, UsDrove the vision and direction of technology and business planning functions, working directing with senior executive team on the design and implementation of strategies for delivering top-quality support. Implemented strategic service models, including Executive Sponsor and Customer Interlock Program to drive new business and customer retention.
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Director Of Technical/Professional ServicesCisco 1992 - 2000San Jose, Ca, Us
Curt Hill Education Details
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University Of PhoenixComputer Science -
University Of PhoenixGeneral
Frequently Asked Questions about Curt Hill
What company does Curt Hill work for?
Curt Hill works for Uniphore
What is Curt Hill's role at the current company?
Curt Hill's current role is EVP Operations and Chief Customer Officer.
What schools did Curt Hill attend?
Curt Hill attended University Of Phoenix, University Of Phoenix.
Who are Curt Hill's colleagues?
Curt Hill's colleagues are Hithesh Sankararaman, Manjunath K E, Ph.d, Joel Escude Font, Viswa R, Karthik V R, Ben Walden, Jagannathan Muralidharan.
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