Curt Hodges Email and Phone Number

Managing payroll; driving sales through creative merchandising; delivering exceptional customer service experienceAchieved 83 Associate EngagementDeveloping and coaching ASM's, Area Supervisors, and Visual SupervisorCustomer Service Engagement - 5.6% improvement over previous yearAssociate Engagement Captain for DistrictPartners with Loss Prevention team to maintain a minimal inventory loss while also ensuring the accuracy of all Operational Controls

Opened the Greenwood storeResponsible for hiring and training of all associates in this storeManaging payroll, driving sales through creative merchandising, delivering top customer serviceDeveloped a Store Manager and ASM promotion under my leadership from this locationAchieved 96 Associate Engagement and over 80 Customer Service ScorePartners with Loss Prevention team to maintain a minimal inventory loss while also ensuring the accuracy of all Operational Controls

Manage store staffing, training, scheduling, payroll, store expenses, and sales trendsStaff size of 100+Drives customer service scorecard results: "Yes We Can" program and store executive programsEnsures company's visual and merchandise presentation standards are executed by corporate deadlines and merchandise standardsPartners with Loss Prevention team to maintain a minimal inventory loss while also ensuring the accuracy of all Operational Controls

Managed Human Resource and Customer Service operations within the store to include hiring and training, point of sale check out, overall store operations, and freight flow process

Effectively managed 150+ employees, which included (but not limited to): hiring, terminations, conflict resolution, scheduling, training, and payrollEstablished and maintained yearly store budget, which was in excess of $40 million and maintained a constant inventory greater than $5 millionIncreased sales 11.1% over previous years and became 2nd in the southeast division in employee retention

Responsible for training key employees in operational position for nine stores including cash office, accounts payable, accounts receivable, margin control, inventory control, and all upper personnel, including store managers. Audited all functions: cash deposits, accounts payable, accounts receivable, inventory control, margin control, safety, security, and all operational compliance. Accountable for all aspects of human resources including: process auditing, workers' compensation, payroll compliance, employee relations, and general human resource issues.