Curt Johnson Email & Phone Number

New York, New York, United States

Stamford, Connecticut, United States

• Responsible for tactical planning, coordination, and implementation of the Incident Management process across multiple direct-to-consumer brands inside NBCUniversal, including the expansion into an international joint.
• Defined a standard severity matrix for operational issues that scaled across regions and brands to ensure teams could quickly identify the impact on platforms by measuring the potential or realized business failure.
• Establish the Incident Management function inside Service Now. Part of a team to develop a new ServiceNow instance. Outlined and made decision-making for all strategies around the Incident Management process, including.
• Continual process improvements within the Incident Management life cycle included shit-handovers, aging ticket review, direct feedback with manage incident response review focusing on accuracy using triage tools.
• Mentor of staff development, coaching directly with team individuals to set performance measurements and goals used for assessment against objectives and key results.

Stamford, Connecticut, United States

• Accountable for building, coaching, and training a net-new team, established policies and SOPs for all ITSM functions from the ground up. Methodologies focused on Incident, Problem, and Change management to support a.
• Establish all Incident Management processes from scratch, becoming the primary point of contact around critical incidents. Practices included a ServcieNow ticketing tool, communications process, playbooks for incident.
• Establish and optimize the Problem Management process where incident records transitioned into problem management. Define a risk assessment portfolio where delivery teams are held accountable for tasks and are assigned.
• Set the strategic vision for the Change Management process, and established a CAB accountable for reviewing various change request types with proper accountability and authorization. Set controls around appropriate.
• Created strategic vision for Event Management. The process consists of collaboration between internal teams and services partners during live events utilizing a technical bridge to monitor the health of systems.
• Developed the reports used for daily, weekly, and monthly executive-level status reports and dashboards around ITSM KPIs.

Greater New York City Area

• Identified and designed cutting-edge business solutions that solved complex technical operations challenges within all domestic and international locations. Coached and mentored a staff of +20 spanning Center (BOC).
• Revitalized underperforming BOC team by establishing formal procedures, reorganizing workflow, launching process automation, prioritizing customer care, and creating a culture of accountability. Efforts boosted call to.
• Planned and oversaw ESPN’s Technology buildout of South Street Seaport remote operations, achieving 25% under a $720K budget objective. Strategized overall project roadmap and reviewed and recommended the business.
• Expanded BOC’s footprint to encompass additional Disney brands, partnering with DTCI (Disney, ABC, and 21st Century FOX) internal stakeholders to integrate critical communication process into a common format for.

New York City

• Proactive approach to develop and implement innovative business systems development processes and strategic support services for global broadcast facilities and end-user computing.
• Transformed fragmented global team of 3 supporting ESPN CricInfo business in Bangalore and Mumbai, India. Initiated and completed client service support model and expanded the technical team to 5, migrating technical.
• Successfully transitioned an ESPNRadio infrastructure from Cumulus Network to an internal network, partnering with stakeholders to understand customer requirements and build out a continuity plan for migrating.
• Oversaw the IT operations and IT architecture design of 200+ employee ESPNDesportes facility in Mexico City, providing the capability of interacting with a vendor controlled system engineering operation.
• Played an integral role in the launch of 24/7 cable channel, ESPN SEC Network, as well as nightly show Olbermann. Guided all IT architecture design related to client and broadcast systems in 2 separate locations..

New York City

• Held numerous roles with progressive managerial responsibilities spanning IT operations, IT infrastructure design, IT controls, systems development, networking, network security, and more for Media and Entertainment.
• Standardized and streamlined global operations as a manager and decision-maker for IT operations in 5 different global locations. Bridged technological and communication gaps by creating standard operating procedures.
• Played a leading role in the launch of ESPN Magazine and ESPN Mobile, designing and developing the required IT infrastructure and systems to successfully launch programs. Maintained efforts by overseeing future.
• Oversaw network architecture that integrated 3 separate business units into 1 new Active Directory model.
• Managed operational architecture and led project focused on capacity planning and migrating infrastructure to a virtual data center environment, allowing better manageability and rollout times for new servers.
• Implemented a fault-tolerant SANS environment guaranteeing 100% uptime, creating replication between data centers to ensure the company is protected and providing a baseline for disaster recovery needs.

• Administered a LAN, planning and implementing End-User Compute and Server upgrades
• Designed standard for IT Operations which supports end users, servers and voice systems across LAN/WAN

Langhorne, PA

• Responsible for the upkeep of servers and 200+ end-user environment, working closely with business partners to ensure connectivity to key systems.
• Responsible for the Warehouse Location program, increasing its productivity by 20% converting from a manual to an automated process