• Supervise 10 salaried employees including assistant managers and department managers along with over 200 hourly associates in a store generating over 58 million in annual sales• Manage the entire store operations end to end including sales, profit, shrink, and labor through effective cost controls• Establish and maintain a customer-orientated culture by anticipating customer needs and resolving issues that will strengthen customer loyalty• Analyze sales and work content to develop effective staffing/scheduling of department work plans• Ensure effective preplanning and execution of weekly merchandising programs; manage plan-o-gram implementation and compliance• Oversee and ensure proper In-Stock levels for the Center Store and E-Commerce departments• Give work direction, develop work improvement plans and provide corrective action/discipline to team members• Hire team members and provide training, coaching and development regarding procedures and responsibilities• Drive safety compliance throughout the store creating a culture to reduce workplace accidents• Implemented 5S Waste Integration throughout our warehouse and departments to reduce clutter and maximize efficiency• Supervise the multiple vendors that supply product within our store• Manage proper preparation of the store for physical inventory

• Awarded Top 10 Sales Growth 2017• Awarded Top 10 in Lowest Store Loss 2016-2017• Awarded Top 10 Productivity 2016-2017• Managed highly efficient and consistent daily operations for store generating 12 million in annual sales • Demonstrated and maintained strict time productivity goals for store - unloading pallets of product (2-3 per hour), stocking shelves, handling front end registry check out processes, and ensuring store conditions• Effectively administered store quarterly inventory processes • Managed and maintained well-organized warehouse space for the constant flow of ordering and receiving product deliveries• Developed merchandising schematics for new weekly product in displays throughout store • Chosen to be lead manager on training and implementation of PMP – Product Management Procedures• Hired and interviewed new store staff, including conducting in-store job fairs• Communicated clear and measurable performance expectations for the team and provided candid constructive feedback for ongoing staff development• Created a supportive and motivating environment enabling staff to succeed in the face of challenging tasks and fast deadlines• Created staff schedules and generated monthly store budgets• Entrusted to train district managers as well as fellow store managers in best management practices and store operations • Recognized for exceptional customer service despite fast paced environment and critical time goals

• Awarded best quarterly culinary results in region September 2014 • Awarded best food waste management in region August 2014 • Supervised 80 employees in day to day operations across three departments that generate over $4 million in annual sales• Controlled financial assets and maintained accurate records (cash handling, inventory, invoice processing, etc.)• Managed sale forecasts, inventory, and product orders• Identified cost improvement opportunities through analysis of the P&L and other reports; set and followed through on meaningful action plans• Promoted to coaching and developing management team• Actively recruited diverse, personable, guest-focused team members• Trained, scheduled, and supervised crew so that total quality standards were met

• Promoted to General Manager within two years of service• Developed promotional incentives for local businesses which increased sales and gave restaurant highest take-out sales in region• Assisted in hiring and training employees for new restaurant opening in Republic, Missouri• Awarded for exceptionally handling guest needs• Promoted to teach Service Excellence Classes