Curt Sundell Email & Phone Number

• SaaS platform management to maintain maximum system uptime and stability• Datacenter, cloud operations, InfoSec, and DevOps• Manage corporate IT functions• Collaborate with sales and consulting to provide technical guidance and perform security reviews and audits for customers• Manage technology purchasing, vendor relationships• Infrastructure and application securityAccomplishments: • Drove security improvements across the organization by initiating 3rd party infrastructure/application security testing, adding secure access methods, expanding security policy and procedures, and evangelizing a security mindset throughout the company• Scoped and implemented major hardware and architecture migrations, including transition from standalone services to containerized Docker/Rancher platform• Planned and executed a migration of all product operations from physical datacenter to AWS cloud environment, facilitating dynamic auto-scaling to support changing workload requirements and faster response to load increases• Streamlined and standardized customer security review process to facilitate faster turnaround for sales teams• Led DevOps engineers to standardize and automate tools, enabling development and QA teams to be more consistent and effective• Performed telecommunication system migrations to reduce in-house management and support, while improving stability and reliability• Managed $1.2MM in annual AWS spend, and additional ~$750K in technology spend• Executed and drove cloud spending reduction by up to 50% through optimizations and infrastructure improvements• Collaborated with the engineering team to perform migration from in-house system tools to full AWS managed services• Provided support and guidance in transition to DevOps model, with distributed infrastructure and application support across the engineering team

Salt Lake City, Utah

• Provide management and leadership for a team of 7 helpdesk technicians for all SanDisk US remote offices.• Manage end user support functions for SanDisk remote offices and remote employees, covering 8 office locations and approximately 750 employees.• Budgeting and purchasing for end user IT equipment, supplies, printers, print services.• Work with vendors and suppliers to ensure service requirements are met and negotiate discounts and service improvements.• Coordinate with infrastructure and application teams to support onsite hands-on technical activities for sites with no infrastructure team presence, and to support infrastructure projects and activities impacting the user community.Accomplishments: • Within 4 months, expanded the scope of the role from dedicated focus on the Salt Lake City office to encompass all US remote sites and employees• Brought together a team of geographically distributed employees (across 5 different sites) to improve user service and support efforts through collaboration, coordination of efforts and a focus on teamwork and customer service. Improved ticket closure rate and user satisfaction levels significantly above previous levels.• Supported a new office opening and an office consolidation project in two separate cities simultaneously, with users fully up and running on day one in the new sites.

Salt Lake City, Ut

• Work with business unit leaders and company management to identify areas to improve IT services and infrastructure• Coordinate with the development team on business application and infrastructure support• Evaluate in-house systems and tools for upgrade, migration, or elimination• Work with parent company IT team to ensure end user and infrastructure support for systems and tools• Provide technical guidance to business unit leaders regarding best practices, solutions• Vendor selection and management for software, hardware and service providersAccomplishments• Coordinated the design and implementation of a network architecture overhaul from a flat environment to a multi-site Cisco platform with QoS, voice and data VLANs• Conducted RFP process and vendor evaluation and analysis for replacement of a leased Five9 sales dialing system to a hosted InContact comprehensive call center solution for inbound member support call center, outbound inside sales dialing and enterprise sales teams, achieving a higher level of performance and lower cost per user• Performed vendor evaluation and analysis for replacement of an Asterisk PBX to a hosted Telesphere platform, managed the migration process through a successful transition. Established improved stability, performance, and reliability• Oversaw design and deployment of a layered internal and guest enterprise wireless solution to replace SOHO wireless routers• Planned and coordinated with a third party contractor to implement Office 365 and Exchange Online services with ADFS and Directory Sync functionality, migrated all users from Exchange 2007 and Windows Server 2003 to the hosted service and Windows Server 2012 domain• Completed design and deployment of SonicWall VPN for remote access to replace Terminal Services for offsite and traveling users• Provided mentoring and coaching to the IT staff to increase responsiveness, improve satisfaction and reduce repeat support cases. Improved process and documentation

Lehi, Ut

• Work on a team of system administrators to maintain and support 2000+ legacy and virtualized Windows servers• Plan and implement operating system standards and templates for virtualized server deployment in an enterprise, worldwide VMWare ESX environment• Coordinate with application owners to plan and implement migration of legacy systems to Infrastructure as a Service virtualization platform• Work with an international team supporting global, 24x7 operations, ensuring maximum uptime and availability of server infrastructureAccomplishments• Worked with Windows Compute and Virtual Platform team to deploy over 700 virtual servers in less than 8 months• Lead OS certification of Windows Server 2012, conducting and directing security audits, configuration review and standard definition, application and tools certification, as well as modifying and updating provisioning and deployment procedures• Worked with Windows Compute team to perform standardization remediation consisting of drive size and hardware updates on approximately 200 virtual servers• Worked with storage teams to support SAN storage migration and refresh affecting over 40 legacy Windows servers• Took initiative to expand automation process IaaS Windows server deployment, eliminating multiple manual/repetitive steps from the deployment process, saving time and ensuring that servers are deployed to standard• Participate on Emergency Response Team to support disaster planning and preparedness for all employees at the Orem site• Participate on Adobe Action Committee for the Utah site, coordinating Adobe Foundation community support events and donations, as well as leading United Way and Adobe Action Week service projects

Orem, Ut

• Administer and maintain ShoreTel IP PBX phone system; provide end user software and hardware support for over 1300 endpoints spanning 6 countries and 13 sites• Maintain and support Syntellect Apropos Call Center environment supporting 40 Client Care agents • Work as a member of the Voice Communications team to administer and support 5 cluster worldwide Cisco Communication Manager VoIP phone system supporting over 10,000 endpoints spanning 50+ sites• Work as a member of the Voice Communications team to administer and support 5 cluster worldwide Cisco Unity Voicemail system, supporting over 10,000 mailboxes spanning 50+ sitesAccomplishments• Worked with Voice team to implement SIP trunking between Cisco Communication Manager and ShoreTel system in order to minimize costs and simplify administration and use• Worked with Voice team, Facilities, Network and local site management teams to support closing and consolidation of 4 redundant offices in 4 countries. Ensured smooth transition of 150+ users to new offices through planning and implementing voice system migration. Completed shutdown/cancellation of all voice services in international offices• Worked with Voice and Network teams to convert phone systems at 2 offices from ShoreTel to Cisco Communication Manager. Assisted with design and engineering of new Communication Manager sites and user accounts for 250+ users. Assisted with transition support for end users to enable smooth transition and minimal lost work time• Ongoing work with Voice team to complete transition of all acquired offices and users from ShoreTel phone system to Cisco Communication Manager• Managing ongoing disposal of surplus telecommunications equipment from office closures and system transitions via resellers, returning $20,000 to the Voice Communications team budget at the 25% completion point

Orem, Ut

• Administer and maintain mobile messaging platforms (BlackBerry, ActiveSync, Good Messaging); provide end user and back end software and hardware support for IOS, Android, BlackBerry• Engage with vendors for telecommunications, mobility, hardware and software purchasing• Administer and maintain ShoreTel IP PBX phone system and Sonexis Conference Manager; provide end user and back end software and hardware support• Administer backup/restore and disaster recovery for all IT servers and services• Provide backup support for IT Helpdesk, supporting 1300+ internal users onsite and at branch and home offices• Provide backup support for Active Directory and Exchange environments• Coordinate with the business to ensure solutions provided meet business needs through growth and standard operationsAccomplishments• Managed growth of BlackBerry Enterprise Server environment by from 70 users to almost 800, through software updates and hardware migrations to add resiliency• Managed multiple wireless vendors and mobile platforms, with over 1,000 total lines, domestic and international• Managed ShoreTel phone system growth from 100 users on a single site, to over 1300 users, at 12 domestic and international sites; performing migrations and integrations, design and implementation.• Designed and implemented ShoreTel failover and redundancy using• Implemented Backup Exec backup system migration from ArcServe, expanding the number of backed up servers/services from less than ten to over thirty• Tested, planned and implemented Good Technology mobile messaging platform to support expanded mobile messaging requirements and services. 500% growth on user count and migration to a Virtual Server 2005 environment to increase hardware efficiency• Designed and deployed an Active Directory and email migration from Windows 2000/Exchange 5.5 to Windows Server 2003/Exchange 2003, using a new domain structure to facilitate growth and restructuring

• Manage accountability for up to 60 marines in 4 work sections during training and deployment operations• Supervise and train subordinates in performing technical and general Marine Corps responsibilities• Act as liaison between work sections and company command to ensure successful accomplishment of command initiatives• Supervise and inspect repairs and preventative maintenance on Light Armored Vehicles and related equipment• Perform and record evaluations on subordinates for promotion requirementsAccomplishments• Awarded the Navy and Marine Corps Achievement Medal for outstanding performance as the 2001 Toys for Tots coordinator, having increased donations and participation by over 75%• Performed successful deployments and training operations in Asia, the Middle East and the United States, maintaining above average states of readiness and mission accomplishment• Acting platoon commander for two years in addition to the responsibilities of the platoon sergeant

Information Technology

Information Technology