Partner with office and clinical teams to optimize patient scheduling, patient flow, patient administrative tasks and delivery service excellence.Serves as escalated point of contact for patient resolution and satisfaction concerns. Responsible for further escalating matters as appropriate, and identifying solutions to minimize the potential of issues reoccurring.Provides leadership to a team of clinical and business professionals, focused on clinical quality outcomes, labor efficiencies, supply chain management, volume growth drivers and revenue cycle optimization.Responsible for the Centers P&L; managing financial controls and reporting.Manages operational strategies.Develops and maintains an effective marketing program that encompasses physicians, patients, medical groups, and third party payers focused on case volume growth.Safeguards the Center's assets and ensures that Center's building and/or tenant improvements and equipment are maintained in good working order and in compliance with local, state and federal regulations.Maintains center operations in compliance with regulatory requirements and accrediting body standards at all times.Fosters positive relationships with physician partners and medical staff members.

Palmetto Health-USC Medical Group is a 800+ provider, 2000 team member Medical Group in central South Carolina. Provide hands-on oversight to the day-to-day operational activities of Dentistry and Ophthalmology departments. Manage $20+ million annual budget and directed activities of multiple office locations, including patient care, budget, billing and collections, compliance, and planning. Plan and implement growth strategies for PHUSC Medical Group to include new physician practices, physician recruitment, expansion of services within current practice, consolidation of services within the medical group, and other initiatives as identified by the organizations growth goals.Notable Contributions:►Successfully finished FY18 with a positive net operating income (NOI) of $427K for Dentistry and $126K for Ophthalmology in a not-for-profit organization.►Effectively negotiated the funding for a $5M Ophthalmology expansion project and completed the Proforma to support five additional physicians for the new center.►Purchased and led the successful operation of an existing dental office to serve rural health population in South Carolina.►Led the successful expansion of the dental service to include an Oral Surgeon along with another location.►Reduced no-show rate for both departments by 6%.►Built up Avedro corneal cross-linking as a new ophthalmology service. Recognized as the only one offering the service in the city.►Converted optical shops to My Vision Express optical specific software increasing productivity by 15%.►Established a foundation fund supporting resident and staff in continuing education in ophthalmology.►Commended for providing pivotal leadership in the development of professional ophthalmology internal website with training modules and training videos for sub-specialty areas, enabling Ophthalmic Assistants to obtain initial department training in a more efficient manner.

Palmetto Health is a one billion dollar a year not-for-profit hospital system with an integrated physician practice network in central South Carolina.Owned and directed operations development of 14 surgical specialty practices within the Palmetto Health Physician Practice network. Participated in the development and implementation of policies and procedures for specialty care. Provided on-site consultation to physicians and practice managers relative to operational processes. Managed department budgets to ensure practices met profitability expectations in accordance with organization's financial goals.Notable Contributions:►Successfully transitioned a large orthopedic surgery practice to Palmetto Health with 19 physicians, 15 advanced practice providers and approximately 300 staff to Palmetto Health in 90 days.►Launched Palmetto Health Spine Center consisting of pain management specialist, psychologist, and several physical therapists in one practice location.►Developed monthly surgical manager’s workgroup to educate Practice Managers on best practice as provide surgical service line updates.►Completed the Palmetto Health Neurosurgery group transition from another Senior Practice Manager.►Trained and empowered two junior level leaders to be promoted to Practice Managers in ColoRectal Associates and Children’s Urology.

Managed and coordinated administrative and clinical services while ensuring the values and mission of the Palmetto Health organization are executed in three physician practices. Provided orthopedic trauma coverage for the only level 1 trauma center in the midlands of SC, Palmetto Health Richland.Notable Contributions:►Expanded the scope of the Physician Assistants and hired additional Nurse Practitioner to assist with growing workload.►Provided non-surgical and surgical treatment for degenerative spinal diseases and colorectal disorders and diseases.►Located an additional office space allowing the department to grow from four exam rooms to 11.►Appointed to train collections in a network of 55 practices best practice collection techniques.

Oversaw clinical practice operations, educational, and administrative activities for the Department of Surgery. Areas of responsibility include front desk, patient scheduling and service operations, A/R data processing, staff management, and execution of standards and controls for effective and efficient operation. Managed Information Technology, websites, and other informational/computer resources for department. Coordinated recruiting, hiring and orientation process as well as all payroll functions.Notable Contributions:►Managed gross annual revenue of $5 million and successfully implemented a $500,000 renovation project.►Recognized and received the highest possible rating of “substantially exceeds” for annual job performance evaluation for the last ten years in a row.►Served as a HIPAA Security Task Force Officer and HIPAA Privacy Task Force committee member.►Consolidated two Operational Manager positions into one and assumed full responsibility for both the General and Plastic Surgery Divisions saving the department $50K per year.

Provided administrative support to four personnel in the Division of Quality Assurance utilizing a myriad of resources. Maintained the Division's computer systems to include all software and hardware installation as needed. Maintained all records for division activities/projects. Designed Microsoft Access databases for the division to track all incoming and outgoing items. Monitored the budget and fixed assets for the division and made recommendations/changes as needed. Designed PowerPoint and/or other presentations for reporting items such as the Strategic Plan, Agency Accountability Report, or other special projects. Assisted in planning, developing, implementing, monitoring, and evaluating the Agency's quality assurance program and assisted in the development and monitoring of the Agency's Strategic Plan. Designed the Agency Accountability Report format submitted to the Governor’s Office, October 2000.

Directly led a team of 8 responsible for the delivery of human resource, computer services and administrative services for a functional community of 9500. Provided guidance, interpretations, training and/or briefings on current and proposed policies and new treads in computer software for assigned military personnel action program(s) to a wide variety of individuals, managers, and key officials. Reviewed changes in legislation, Department of Defense guidance, and higher-level component policies. Identified the impact of changes on the policies and procedures of the installation and subordinate organizations. Prepared guidance and procedures, and coordinated the implementation of such guidance. Prepared reports and/or briefings to inform management of analysis results for use in the decision-making process or for in-progress status information.