Over 20 years of customer service, technical repair, quality assurance and management experience. Consistent record of positive feedback from customers, excellent troubleshooting and problem-solving skills, strong leadership skills; able to prioritize, delegate tasks, and make sound decisions quickly while maintaining a focus on the bottom line.Biomedical Technician •Medical Devices: Experienced with performing preventative maintenance and repair on defibrillators, ESU, telemetry systems, sterilizers, oxygen concentrators and IV pumps. •Field Services Experience: Serviced 15+ healthcare facilities on weekly/bi-weekly route; resourceful problem solver, works efficiently with minimal supervision. •Compliance: Accountable for equipment tracking, documentation and dated PM labeling in compliance with Joint Commission standards (JCAHO). •User Support/Training: Educating medical staff on troubleshooting procedures. Key Achievements •One of only 12 chosen for internship out of 61 students in graduation class. •Oversaw repairs and maintenance for durable medical devices for over 15 rural hospitals and nursing homes homes within a month after accepting job as field service technician •Strengthened relations with personnel at medical facilities, attracting more business for employer.