Curt Doucette Email & Phone Number

Bloomington, Minnesota, United States

Bloomington, Mn

Managing a multicultural team of 15-20 employees in a fast-paced dynamic environment.

Bloomington, Mn

Answered questions from members and prospective members regarding an extremely wide variety of subjects, interpreted plan benefits according to the member’s contract and specific situation and provided specific information regarding medical providers.Assisted staff members within the HealthPartners administration, clinics and contracted clinic networks who had questions about HealthPartners benefits, policies and procedures.Explained HealthPartners policies and procedures to members and prospective members and provided assistance to resolve specific questions or problems.Provided information to medical providers concerning the status of member’s coverage, the level of benefits, referral status, the status of provider claims, and assisted them in obtaining prompt processing of such claims.Investigated and assisted in the resolution of member concerns regarding any service provided by or through HealthPartners, including payment of claims or prompt access to medical or dental care.Identified concerns, issues and trends that affected member satisfaction and notified leadership of such trends. Coordinated problem resolution with other internal departments on behalf of our members.Identified and worked with numerous sensitive cases.Assisted with access issues and appointment scheduling with medical providers.Assisted in identifying and overcoming barriers to and delays in receiving care.Assisted with location and approval of non-network providers when network providers were not available to take new patients within the standard time standards.Assisted members with locating county and community resources as well as support services that were beyond the scope of Minnesota Health Care Programs (MHCP) benefits.Built relationships with members to address and prevent issues that impede access to services.

Abstracted and cataloged articles addressing moral, ethical, and religious topics both historical and contemporary. Assisted undergraduate and graduate students with research for papers and projects. Worked with faculty, staff, and researchers from around the world to ensure they found quality research sources in a timely manner.

Master Of Arts (Ma), Cross-Cultural Studies

Bachelor'S Degree, Bible/Biblical Studies