Curtis Cook Email & Phone Number

Skilled and experienced IT operations / project manager leading field staff to install and maintain IT infrastructure for hundreds of clients. Identified root cause of issues and implemented processes for solutions. Hosted project meetings that increased implementation of high priority products. A passionate leader who takes pride in doing what's right for the company, clients, and employees, with integrity.

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  Field Engineer Operations Manager : Cdk Global Formerly Adp Dealer Services

  Cdk Global

  Oct 2001 - Oct 2022

  • Increased productivity by 50 percent by collaborating on committees to develop policies and procedures for the organization and see to their implementation.• Grew monthly revenue tens of thousands of dollars by hosting Bi-monthly SDWAN project meetings that increased the number of installations month over month.• Minimized expenses through Root Cause Analysis (RCA) to eliminate roadblocks to improve productivity.• PMO experience evaluating contracted IT projects for manpower and timeframe requirements, consulted with support staff then clients to schedule APP, network, IPT, Wireless, UPS, and peripheral installations and upgrades.• Directed 7 to 14 Field Engineers across the Upper Midwest /Northwest, supporting customers in 11+ states.• Supervised 3rd party service providers and managed service level agreements.• Coordinated and scheduled wireless surveys for recommendations of coverage or troubleshooting WIFI.• Emphasis on client satisfaction with determination to build relationships, both internally and externally, while overseeing project work (SOW, Project Plans, Status Reports, etc).• Developed office tools to enhance visibility and efficiency of implementing new business, for example: a SharePoint site for installation forecasting for visibility and control or manpower needs.• Proficient using Microsoft office, Sales Force, reports with Cognos Analytics, and CDK proprietary databases.• Hosted weekly status meetings with direct reports to discuss pending projects and recent developments / topics.• Managed a $2M + annual budget submitting annual budget adjustments, Monitoring expenses, Approve expense reports.• Scrutinize productivity and performance of direct reports through data reports (KPI) and observation resulting in improved service levels year after year.• Managed parts inventory levels and monitor quarterly inventories for accuracy. Oversite of warranty submissions that diminished cost.• Experienced managing employees onsite and remote.

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  Augsburg College, Minneapolis, Mn

  B.S. Computer Science