Curtis Bell Email and Phone Number

Manage day-to-day payroll operations for biweekly, weekly, monthly, and annual processes for 7,900 employees in multiple states and Canada. Manage and provide guidance and coaching to 6 payroll staff to ensure goals, deliverables, and operation metrics are achieved. Critically review and analyze current payroll benefits and tax procedures to recommend and implement changes leading to enhanced operation. Maintain effective Sox Compliance controls and documentation over payroll for internal and external auditors. Reconciled tax payments, funding, banking, and GL account to increase accuracy and identify any discrepancies prior to quarterly and yearly audits. May be accountable for ongoing management of effective client service relationship in one area of the business as the main point of contact and special projects. Process federal and state tax levies, support orders and other garnishment

Manage day-to-day payroll operations for biweekly processes for 11,000 employees in multiple states. Manage and interpret the day-to-day business objectives and preparation/execution of operational practices/work programs and provide a presentation to HR Manager. Assist HR Manager in preparation of practices, procedures and maintaining the HR personal documents into a centralized ADP Workforce Now system. Provide training to HR Manger and Accounting Department on how to maximize ADP Workforce Now system to abate manpower by 40%. May be accountable for ongoing management of effective client service relationship in one area of the business as the main point of contact for senior client representatives. Prepare reports and prepare the company for potential growth and Sox Compliance

Supervise day-to-day payroll operations for biweekly processes for 200 stores in 29 states with 5,000 employees. Administers various payroll plans and procedures for all organization personnel; assists in the development and implementation of policies and procedures for continually improving in performance. Process audit reports through ADP and recommend new approaches, policies, and procedures to ensure improvement in performance. Maintain compliance with federal, state law regarding wages, garnishments, new hires, salary changes and terminations by updating documents as regulations and law changes. Successfully handle and prioritized multiple completing assignment and effectively manage strict deadline

Supervise a staff of eight employees and a region to ensure that 10,000 plus employees receives their paychecks’ both accurately and in a timely manner using WinTeam data base program. Lead duties also include handling benefit administration, human resources and payroll inquires for employee; and processing data with regard to new hires, wage increases, transfers, promotions, vacation payout, and terminations. Mentored employees on procedure changes, and documented changes by updating protocols. Hold weekly meeting to reduced payroll procedures and prep time by 60% by reorganizing work and export process, enhancing department workflow and elimination opportunity for error. Ability to take initiative, successfully handle and prioritized multiple completing assignment and effectively manage strict deadlines. Running bi-weekly and weekly payroll runs. Perform daily payroll discrepancies and check runs of over 100 employees. Manage ACH NACHA files of over 80,000 + employees. Coordinated and oversaw data hardware installation for 10 implementation, to more than 30,000 plus employees, in 50 + states, and 1 international account with revenue in over 2 billion. An any other duties requested by the VP

Accurately keyed and processed 80 plus clients’ payrolls. Work as Branch Support Specialist proving a lead roll in daily branch operations. Cover and adjust to several classicatons as the main back-up source. Participate in generating new policies procedure and training sources – Interacted with clients via telephone, fax, and email, maintained effective verbal communication with all parties with 1-hour deadlines. Provided client training by explaining various reports and products available via On line Reporting. Point person filtering information to client regarding compliance and miscellaneous initiative, maintained effective verbal and written communication with all parties. Played important role in client retention. Kept up will all statutory/legislative changes.

Accurately keyed and processed 150-250 clients’ payrolls. – Interacted with clients via telephone, fax, and email, maintained effective verbal communication with all parties with 2-hour deadlines. Provided client training by explaining various reports and products available via Ovation Portal. Point person filtering information to client regarding compliance and miscellaneous initiative, maintained effective verbal and written communication with all parties. Played important role in client retention. Kept up will all statutory/legislative changes.

Supported and processed payroll for various levels of Payroll or HRIS clients processing Major and National accounts of 500 plus employees. Provided support to application users, which included instruction, navigation, troubleshooting, maintenance and evaluations to determine solutions and alternatives. Developed and maintained effective verbal and written communication. Worked with internal technical support, various production departments, and additional ADP Service hubs as needed to identify resolutions. Monitored open client issues until successful completion. Escalated irresolvable or concerning issues to management as appropriate and ensured 100% World Class Service client satisfaction on each transaction. Played important role in client retention for the region and for ADP, including identifying clients-at-risk. Continually upgraded knowledge and skill-base relating to new product rollouts, existing products and statutory/legislative changes.

Completed documentation of required information to meet risk management regulatory and accreditation requirements. Prepared clinical case summary for each case outlining rational for clinical complaints resolution/decision and maintained company plan deadlines. Conducted personal interviews with policy owner and beneficiaries to identify and coordinate all clinical components of complaint by applying and interpreting Medicare coverage guideline and relevant medical policy of plan benefits.

Call center environment, provided service to outside vendors, providing quality care. Supervised the distribution workload of STATS and Routine blood draws to the phlebotomist department. Assisted in quality improvement, ensuring accurate customer service performance and record keeping systems. Tracked patient medical information and enforce HIPPA Regulations. Registered and corrected patient information for proper billing purposes.

Audited 200-250 reimbursement claims. Posted and allocated financial transactions and made adjusting entries in account by preparing link spreadsheet to prepare statements. Balanced and reconciled internal account to centralized accounts by researching claims using the County of San Bernardino guidelines and regulations. Maintained the County of San Bernardino organization contracted records provided through Board of Supervisor agendas for state regulations.