Senior Business Execution ConsultantSenior Assistant Vice PresidentEnterprise Regulatory Operations, Shared Services Operations, COO •​Leads support functions and operations for multiple business groups and contributes to large scale strategic initiatives•​Ensures efficiency, quality, cost effectiveness of solutions, and pipeline management relating to assigned operations•​Researches complex business, operational, and strategic initiatives that require analytical skills, basic knowledge of organizational strategy and Business Execution, and understanding of international business•​Works independently to make recommendations for support functions by providing support and leadership•​Assists in the planning and execution of a variety of programs and initiatives that include risk mitigation, efficiency, and customer experience•​Collaborates and consults with team leaders in developing project plans, policies and procedures•​Provides leadership in management of relationships and implementation of programs, services, and initiatives with cross functional business partners

Business Accountability Specialist / Senior Due Diligence Consultant - Consumer Lending Executive Office (CLEO)• Identify and analyze trends, pinpoint root causes, and facilitate prompt and comprehensive resolution.• Conduct in-depth research and analysis of high-risk regulatory complaints, evaluating for potential harm to customers and the business. Executing due diligence processes, interpreting policies and guidelines and governance programs.• Targeted Quality Audit – Second Level Review (TQA-SLR): Executed SLRs of completed targeted tests tied to high-risk regulatory complaints prior to results being sent to business. Identified procedure and process gaps. Partnered and calibrated with Business Execution Consultants and Administrators. • Strong knowledge of federal and state financial regulations related to consumer protection and financial products including but not limited to UDAP/UDAAP, Reg E/EFTA, Reg B/ECOA, TISA/Reg DD, Reg Z/TILA/CARD Act., AML/BSA, EVAFE, Reg CC, FCRA/Reg V, FDCPA/Reg F, Fair Lending, FDPA, HPA, Individual Data Rights, MLA, SCRA, TCPA, ETC.• Extensive understanding of Home Lending processes including Sales/Fulfillment, Home Preservation, Foreclosure, Bankruptcy, Settlement, Customer Contact/Servicing, as well as Credit Card Servicing/etc.• Hands on experience with Redress and Remediation.• Demonstrate quick and independent judgment in a fast-paced, results-driven environment.• Analyze documents to determine the required handling and resolution.

• Performed Internal Quality Revies monthly and effectively handling disputes. Collaborated with Team Leads and Leaders, communicating with Quality Analyst Managers.• Initiated and led a defect validation process, resulting in a significant reduction of defects from 700+ to just 15 within a month, with a subsequent decrease in the average weekly defect rate from 15+ to 2.• Developed and executed targeted testing models to assess various potential quality risks, selecting a monthly risk topic to bring awareness to process gaps and team members' performance.• Spearheaded two distinct objectives in Internal Operations and Internal Controls work stream projects, enhancing control identification, implementation, and tracking processes through tool development and reporting enhancements.• Produced weekly First Pass Quality and Productivity Reports for Case Specialists, serving as a valuable coaching and enhancement resource for business partners.

Ambassador of supplier diversity through participating in outreach to diverse segments such as minority, woman, LGBT, disability, veteran or small business. Directing diverse businesses to the Supplier Diversity team and sharing the experience with other team members within the line of business.

Perform daily quality audits on team member reviews to ensure alignment with policy in order to mitigate risk, followed by coaching and feedback to team members.• Perform Regression Testing each time POP (Pipeline Optimization Portal) has a program or code change to ensure it has not adversely affected existing features.• Partnering with disaster readiness groups involving leaders across the business, providing support and feedback on Wells Fargo Non‐Delivery Fee Disaster Policy as disasters are declared.• Led and facilitated initiative involving senior leaders across the business to design and implement new process, policy, and procedure for returning mortgage rate locks to float.• Created process for proactively identifying and forecasting loans with upcoming rate locks expiring through SQL, Teradata, and Excel, used for daily workload assignments.• Utilizing SQL to create and monitor reporting for mortgage rate locks affected by FEMA declared disasters ensuring alignment with Wells Fargo Non‐Delivery Fee Disaster Policy.• Utilizing SQL to create and audit other various daily/weekly/monthly reports such as safety‐net reporting, operations reporting, Non‐Delivery Fee reporting, etc., used for internal coaching purposes or distributed to leaders across the business, providing support/feedback as needed.• Lead and facilitate classroom trainings for onboarding.

NMLSR ID 1547818