In addition to all the primary tasks of a Sales Engineer:-Subject Matter Expert in at least one aspect of the Vic platform, and can be consulted by other SEs and employees on this expertise. -Provide mentorship to less experienced and newer sales engineers at Vic. -Contribute creatively to Vic. For instance, original thought pieces in the format of blogs, webinars, and presentations at events. Social media content such as original memes. Collateral development.-Provide guidance and direct feedback to other sales engineers through live or Gong call analysis. -Create opportunities for inside SE’s and Sales Engineers to further their career by creating opportunities for them. This can take the form of an assignment or identifying a talent and encouraging the SE to build something. -Develop and refine new and existing processes. Be ahead of the curve building new materials when new features are introduced. Train and enable other employees (not limited to SE’s) on these materials. This can take the form of a new demo, a new deck, a thought piece, content articles, videos and more. Other examples include– keeping content articles fresh and, identifying logistical problems and addressing them-Lead through example. Do not ask others to do tasks that you would not do yourself. -Step into difficult tasks and strive for clarity and understanding of difficult technical concepts. Share your insights and make sure your colleagues understand too. -Actively participate in the betterment of our onboarding process by adding, improving, and refreshing content. -Provide guidance on best practices– For instance, what actions to take when the AE team wants to hand off a deal to the SE? How about handoffs from SE to PM? Proactively review and improve these processes. -Be a sounding board for other SE’s regarding how to engage with prospects, technical strategies, and actions that should be taken to increase the probability of closing a deal.

-Subject matter expert in the Vic.ai platform and its integrations -Present solutions to prospects and fluently showcase the Vic.ai technology through world-class demonstrations-Assume ownership of technical requirements for customers and capture them in diagrams and other deliverables-Respond to RFI’s, RFP’s, security questionnaires -Own POC/POV process-Provide technical pre-sales support for the sales team throughout the sales cycle-Assist sales in development and implementation of sales objectives and account-based penetration strategies -Engage with product teams by sharing data-driven insights that will enable us to address customer needs in the Vic.ai platform

-Assist in providing answers to pre-sales technical questions-Perform product demonstrations to clients as well as provide custom workflows depending on clients business needs-Assist Sales Team as a whole in meeting quarterly sales quotas-Solicit client feedback to the Product Development Team to identify new product features based on client needs-Subject matter expert in all aspects of the product in addition to AP, AR, expense management, and API integrations

-Coach, train, mentor Leads on how to manage their teams and produce results for the Customer Success department-Hiring, on-the-job training, and preparing support advocates to respond to customer inquiries and troubleshoot issues.-Conduct quality assurance audits to ensure advocates adhere and comply with all Bill.com performance standards, policies and procedures. -Discuss career progression with each individual Lead and put them on the right path for career growth. -Relentless focus on the customer experience, constantly identify and communicate opportunities and solutions to improve their experience. Make recommendations for process improvement, product enhancements, and training opportunities-Work with cross functional departments to identify and remedy issues that affect customer centricity.-Deliver results based upon performance metrics. Monitor assigned queues and proactively find a solution to ensure service targets are met -Demonstrate creative problem-solving techniques for customer complaints and elevated issues.-Oversee the day-to-day team operations, management, team building, agent staffing/scheduling, and reporting-Conduct performance reviews, set individual goals, and recommend performance recognition-Coach and develop multiple teams of advocates by identifying areas for improvement and development.

-Mentoring, teaching, coaching, and developing the first Customer Success team for the new Houston office location -Managing day to day administrative duties required for a leadership role-Overseeing queue management to ensure customers are being taken care of and assisted in a timely manner-Handling customer escalations-Communicating with other members of the Leadership Team on innovative ways to increase productivity

Provide exceptional support to customers in chat, phone and email regarding payments, product problems, general client concerns and more.Assist high level Partners in troubleshooting payments or any questions related to the Bill.com product. Core competencies in QuickBooks, Intacct, Xero, Netsuite, and Zendesk.

Provide exceptional support to customers in chat and email regarding payments, product problems, general client concerns and more.Core competencies in QuickBooks, Xero, and Zendesk

I recently have transitioned into being a physical therapy aide with the ultimate goal of being a physical therapist. Some of my duties are to assist the Physical Therapist with clients by performing exercise modalities and maintaining a safe and healthy working environment. This helps the Physical Therapist and the company not waste the clients time and perform extra help to ensure the client is correctly performing the exercises. Front desk work entailing answering phones, scheduling appointments, verifying insurances, taking payments, and performing initial evaluations. This helps the Physical Therapist and the company by taking these responsibilities out of their hand to allow them to focus solely on their client during their scheduled time.

Working in retail is no easy task as you constantly have to represent yourself in a positive light to customers. Your job depends highly on your ability to interact with customers and maintain a positive and confident demeanor. I worked with Lunardis for almost 8 years and I can confidently say that my interpersonal skills are exceptional as I am capable to handle any kind of situation with a strong, confident, and aggressive approach. This job can be very demanding but I have learned how to multi task and delegate very effectively and it has allowed me to perform very highly at my job. Being a manager at a grocery store isn't easy as my daily duties are maintaining confidential files, schedule and train up to 40 junior administrative staff. This led to a well trained and responsible staff that could assist customers promptly without difficulty. Responsible for handling money, counting tills and closing the store. This ensured all money was accounted for and Lunardis books were correctly submitted to the corporate office. Manage and motivate staff to ensure store efficiency. This led to an efficient, professional, and organized work environment.Perform inventory control, ordering, and purchasing. Negotiating agreements with vendors, ensure all deliveries are accurate and on time. This allowed Lunardis to be constantly up to date with its ordering and receiving which saved company money. Currently oversee all six departments which provided order, consistency, routine, and discipline to all areas of the store to provide the best possible experience to the customer. Merchandising, new item distribution, important product displays, and facilitating product economics. This helped the company in identifying sales revenue trends on current and incoming products to increase total revenue. I became the youngest manager in the history of the company at 20 years old which began the trend of the company to start looking at younger hires for management.