Curtis Burns Email and Phone Number

The Inventory Technical Support Specialist must demonstrate effective troubleshooting procedures to resolve technical issues with inventory, images and data load processes.Back to Sales Process: Review resolved requests and confirms if the resolution is valid. Troubleshoot and follow through until a valid resolution is received. Multi-tasking: Ability to complete multiple tasks by using multiple systems (Homenet, Dataload, Salesforce, etc) to get to effective and efficient resolutions. Reporting: At any time the Inventory Technical Support Specialist may be asked to distribute any necessary report to the dealer, sales or other internal clients.Working Across Teams: Establish and maintain partnerships with ATC service and support organizations, including Dealer Operations, Dealer Support, Product Management, National Accounts, IT, and Sales.Change Management: The Inventory Technical Support Specialist will show the flexibility necessary to adjust to changing duties and responsibilities as the department/company evolves. Additional responsibilities may be delegated to assist the department/company with meeting their objectives.Decision Making: Able to take action in solving problems while exhibiting judgment and realistic understanding of issues. Ability to use good reason, even when dealing with ambiguity. Use troubleshooting processes to effectively arrive at decisions.Project SME: Works as a Subject Matter Expert (SME) on special projects as needed.Additional Responsibilities: Adjusts to changing/additional duties & responsibilities as the department and company changes. Additional administrative duties, such as special projects and tasks, may be delegated in order to assist the department and company, and to help ensure that goals are met.

The maintenance technician position is responsible for performing highly diversified duties to install, troubleshoot, repair and maintain production and facility equipment according to safety, predictive and productive maintenance systems and processes to support the achievement of the site’s business goals and objectives.

technical support• Install hardware and software on standalone personal computers• Ensure maintenance of end user workstations and peripheral devices• Assist in providing desktop application solutions• Respond to requests for technical assistance• Manage testing procedures for newly installed hardware and software applications• Ensure timely repair of equipment• Assist with network troubleshooting procedures• Provide backup to the network administrator• Install and update antivirus programs on a constant basisnetwork adminMonitoring network performance to determine whether adjustments need to be made.Installing, configuration and troubleshooting network routers, switches, load balancers, and security devices.Assisting the IT department with various IT-related upgrades, projects, and tasks.Quickly responding to network outages.Participating in Team Meetings as required.Provide technical leader-ship.Communicating technical information to IT staff members.Performing server backups and maintaining offsite tape storage.Creating user accounts, permissions, and mailboxes.Resolving network related issues in a timely manner.Maintaining infrastructure and desktop application licensing.Performing configurations backups and disaster recovery operations.Documenting network configuration and operational procedures.Administrating Windows, VMWare, and Linux server systems.Providing technical training to end users.Evaluating emerging network and security products and technologies.

Measure, cut, and bend wire and conduit, using measuring instruments and hand tools.Maintain tools, vehicles, and equipment and keep parts and supplies in order.Perform semi-skilled and unskilled laboring duties related to the installation, maintenance and repair of a wide variety of electrical systems and equipment.Disassemble defective electrical equipment, replace defective or worn parts, and reassemble equipment, using hand tools.Thread conduit ends, connect couplings, and fabricate and secure conduit support brackets, using hand tools.Examine electrical units for loose connections and broken insulation and tighten connections, using hand tools.Drill holes and pull or push wiring through openings, using hand and power tools.Clean work area and wash parts.Dig trenches or holes for installation of conduit or supports.Construct controllers and panels, using power drills, drill presses, taps, saws and punches.Raise, lower, or position equipment, tools, and materials, using hoist, hand line, or block and tackle.Requisition materials, using warehouse requisition or release forms.String transmission lines or cables through ducts or conduits, under the ground, through equipment, or to towers.Operate cutting torches and welding equipment, while working with conduit and metal components to construct devices associated with electrical functions.Bolt component parts together to form tower assemblies, using hand tools.Paint a variety of objects related to electrical functions.Solder electrical connections, using soldering iron.Trim trees and clear undergrowth along right-of-way.

Troubleshoot electrical equipment from light fixtures to gas turbine generators specialize in maintenance material management * Trained more than 20 personnel to advance to then next level of promotion* Coordinate and supervise many major evolution aboard ship and shore to provide power transfersfrom ship power to shore power troubleshooting electrical equipment upgrade and install new equipment train subordinates Work-Center supervisor and LPO

recruited for 3 years train new recruiters in professional selling skills recommended for recruiter of the year Managed and trained more than 80 recruits prior to leaving to bootcamp.* Recruited more than 50 new recruits and was recommended for recruiter of the year* Demonstrated and mastered sales and communications, prospecting, marketing, and paperworkprocessing

Boatswain's mate; Performed navigation evolutions on numerous occasions.* Trained numerous personnel on first aid, rigging and handling small boats.* Supervised key personnel on life saving evolutions, deckhand training, and mooring exercises.

Serves as a vehicle driver, ammunition specialist, and maintenance technician for howitzer tanks.* Analized maps and compasses, navigates coordinates to numerous destinations.2* Serviced hydraulic, pneumatic, and electromechanical systems.