Curtis Couch Email & Phone Number

United States

•Responsible for project management at assigned airports, including coordination, site survey/validation, design support, communication, developing statement of work bid packages, construction oversight, site/equipment layout evaluation, witness test/checkout, site clean-up and restoration. •Required to guide or direct the daily activities for geographically assigned teams ranging in size from 2-10 consisting of site technicians, including subcontractors, vendors, suppliers, and/or local general contractors. •Responsible for conducting a site survey with a design engineer and developing design alternatives/installation plans for the new TSA equipment.•Responsible for facilitating communications and coordination between TSA HQ, local TSA, airport stakeholders, operations management, General Subcontractors, other TSA Vendors, airport authority representatives and state/ local government officials. • Exercised expert judgment and assessed project, construction, and equipment installation best practices to conduct requirements analysis; reviewed design drawings, specifications, and deliverables; support network connectivity construction, installation, and acceptance testing; and overseen site clean-up and remediation. •Monitored the project schedule and kept the team appraised of any possible delays or modified plans to avoid any unnecessary costs to the customer. •Required to guide or direct the daily activities for assigned teams ranging in size from 2-10 consisting of site technicians, including subcontractors, riggers, vendors, suppliers, and/or local general contractors while on site. • Physical work locations varied depending on the assigned airports and the deployment schedule. The position required up to 75%+ travel to airport locations as assigned. Some work required a non-standard work shift (during evening or weekends) to accommodate TSA requirements for minimal disruption to airport operations.

United States

•Managing screening checkpoints that are central to TSA objectives that serve to protect the traveling public by preventing any deadly or dangerous objects from being transported onto an aircraft.•Recognizing and recommending correction of improper use or application of equipment, providing guidance to subordinates, and answering routine questions presented by subordinates.•Managing and supporting the collections of various performance metrics in an effort to identify areas in need of process improvement and systemic or individual weaknesses, vulnerabilities, or inefficiencies in the screening process.•Coordinating national and local crisis management and incident response protocols.•Recognizing and understanding the customer service needs of the traveling public and balances these needs with safety and security in mind.•Working cooperatively with airport stakeholders in furtherance of the TSA mission.•Monitoring individual performance and providing frequent communication in order to promote screener development.•Ensure all contractually defined security posts are staffed in accordance with the contract •Conduct regular assessment of direct reports to determine strengths and weaknesses, and develop plans to enhance strengths and performance. •Advise the Federal Security Director and staff of staffing levels, operational status, equipment malfunctions, passenger throughput and terminal readiness. •Oversee the effective utilization of security personnel to ensure staffing requirements are consistently met on a daily basis•Conduct quarterly performance reviews of direct reports and empower personnel through coaching and mentoring •Coordinate with human resources to ensure correct and timely payroll input •Manage overtime at all assigned locations within parameters defined by the Director, Strategic Accounts •Ensure compliance with contract provisions regarding client contacts at regional offices.

United States

•Served as Lead Instructor for Behavior Detection classes nationwide for TSA, military, and law enforcement officers.•Supervised instructors, students, STI's during multiple week training missions. •Coordinated with local airport training departments and with various stakeholders to ensure the successful facilitation of our classes. •As a member of the national training team I have taken on the lead role for training during my time at home in Newark. •Applied knowledge of learning principles and concepts to plan, deliver, and evaluate effective instruction. •Experienced in using and training others to use existing training practices to organize and manage a national training program.•Trained peers in how to monitor and evaluate training delivery systems to ensure program goal and objectives are met, particularly by observing and evaluating current and prospective Instructors.•Provided guidance and recommendations to senior leadership regarding training-related issues or deficiencies and provide technical assistance in understanding logistical concerns with regards to training.•As a training course lead in support of Training Programs I have ensured class materials are coordinated and in place, confirming roster, ensuring evaluations are done and submitted, conducting testing, and recording of results, and ensuring all employee course completion information is recorded in the Online Learning Center (OLC).•Performing training instruction within established guidelines and standards in support of nationally developed training courses (e.g., BDA BASIC new hire training, Optimization Training, and BDO Crossover).•Supporting recurrent training needs at the Airport of Record(AOR); conducting return to duty and remediation training.•Developing and/or adapting local training materials to meet requirements. -Delivering instructor development courses in support of the STI position (e.g., Instructor Presentation Skills Course and Train the Trainer Courses.

United States

Implemented and renovate existing practices, while creating new, innovative training ideas to help all BDOs become better and more efficient when conducting SPOT.•Managed the collection of various performance metrics such as the FSD Playbook data, BD Referral reports, and Incident Reports, identifying vulnerabilities, inefficiencies, or areas of improvements.•Recommended and persuaded others to support operational, policy, or procedural changes such as the recent implementation of Canine Expedited Screening (CES), where Canine teams are used alongside BDOs for Risk-Based Security (RBS), prior to entering the screening checkpoint. As a subject matter expert and training POC, I ensured that each of the team members were aware of the changes by disseminating the information in recurring briefings and open discussions.•Implemented recent operational changes to improve security, effectiveness of operations, and efficiency, by thoroughly articulating all of the SOP changes and applying them to the job.•Developed contingency plans and train others on how to overcome possible risks or threats to achieve organizational objectives by creating numerous shift summaries with various rotating options and empowering the workforce and team members to make good, critical-thinking decisions when faced with challenges.•Adjusted operational strategies to ensure performance standards are met by engaging team members and discussing the proper positioning during checkpoint operations such as Managed Inclusion or when conducting Behavior Detection (BD), and then making suggestions on how to optimize efficiencies and results.•Applied knowledge of policy and procedure in regards to the newly- implemented Managed Inclusion security feature and evaluated the effectiveness of the entire operation from a BDO perspective, and reported findings to management officials for further review.

United States

•Conducted BDA Program duties at assigned airport(s) or other transportation terminals providing commercial service to the public.•Engaged in voluntary encounters and casual conversations with individuals to analyze and assess behaviors and refers individuals for additional screening when criteria is met.•Developed baseline data which includes identifying flight destinations, understanding the anticipated composition of travelers associated with the flights, behaviors to be expected, and deviations from those behaviors.•Assessed multiple individuals simultaneously and uses defined methods to detect unusual behavior. Exercises sound judgment while performing passive observation.•Determined when BDA-related behaviors have been resolved based on the completion of SPOT Referral Screening.•Verified appropriate checkpoint procedures are followed if prohibited items or hazardous materials are discovered during a referral.•Documented identified behaviors used as the basis for referrals.•Prepared incident reports when law enforcement is involved.•Ensured that superiors are aware of all ongoing activities.•Participated in Playbook Plays and joint law enforcement assignments such as Visible Intermodal Prevention Response (VIPR). May participate in •National Special Security Events (NSSE).•Responded to breaches of security and/or emergency situations; taking appropriate steps to prevent entry to secure areas.•Utilized in mentoring, coaching, and performance development capacity.•Prepared incident reports when law enforcement is involved.•Ensured that superiors are aware of all ongoing activities.•Participated in Playbook Plays and joint law enforcement assignments such as Visible Intermodal Prevention Response (VIPR). May participate in •National Special Security Events •Responded to breaches of security and/or emergency situations; taking appropriate steps to prevent entry to secure areas.•Utilized in mentoring, coaching, and performance development capacity.

United States

United States

•Discovered and stopped emerging transportation security threats, utilized state of the art technology.•Educated and provided friendly customer service to travelers. •Screened passengers and gathered intelligence.•Controlled entry and exit points of an aircraft during playbook operations.•Continuously improved security screening processes, and personal performance through training and development.•Coordinated security involving aviation, rail, and other surface and maritime transportation.•Oversaw most transportation-related responsibilities of the federal government during a national emergency.•Operating screening equipment to identify dangerous objects in baggage, cargo and on passengers, and preventing those objects from being transported onto aircraft.•Controlling terminal entry and exit points.•Interacted with the public, giving directions, and responded to inquiries from both travelers and stakeholders.•Maintained focus and awareness while working in a stressful environment which included noise from alarms, machinery and people, crowd distractions, time pressure, and disruptive and angry passengers, in order to preserve the professional ability to identify and locate potentially life threatening, or mass destruction devices, and to make effective decisions in both crisis and routine situations.•Challenged suspicious people, requested their badges, and asked what their business was in a particular area.•Followed those who breach security until police, or other security personnel arrived to apprehend them.•Searched carry-on or checked baggage by hand when it was suspected to contain prohibited items such as weapons