I am an IT problem solver who has had informal experience in the IT Help Desk arena combined with CompTIA A+ Certification. I enjoy trouble shooting various computer issues using my years of experience and passion for technology. I have successfully solved perplexing problems that were negatively affecting various of my employers even when my role wasn’t officially IT Help Desk. I am skilled at presenting complex ideas in a non-technical way for end users to increase comprehension. IT Strengths:Advanced computer knowledgeTroubleshootingMicrosoft OfficeWindows Operating System 7, 8, 8.1, 10Virus removal Personal Qualities:EnthusiasmWhatever it takes to get the job doneResults orientedExcellent response in a stressful situationGreat professional, calm, clear communication skills Selected Accomplishments:Communicate calmly, clearly, and professionally with 911 Operators about unsafe situations and prevent people accidental loss of life and suicide. Set up a response procedure system with a large metropolitan client to ensure life is protected when responding to incidents in a quick and effective manner. Solved an IT problem that was affecting a point of sale kiosk that was out of commission for two weeks resulting in the kiosk being immediately restored. Set up a brand new security system for Aubuchon Hardware. Identified various blind spots and fixed them. Reset passwords and cleared locked jobs at Emerson Hospital. Installed Ethernet cable between floors. Fixed hardware problems that were resulting in BSoD. I am a passionate, aspiring, IT Technician. If I can support your team, please reach out to me at ccozzens83@Gmail.com