Curtis Crossley Email & Phone Number

Fairfax, Virginia, US

Fairfax, Virginia, US

Follows established policies and procedures, assists members via telephone on matters pertaining totheir accounts. Answers questions concerning services provided by the credit union from members andstaff. Possesses excellent interpersonal communication skills and the ability to represent the creditunion in a courteous, professional manner.

Stamford, Connecticut, US

• Retained duties as Customer Success Manager while adding duties of completing day-to-day tasks of maintaining onboarded accounts. Worked with practices’ staff to fix quality control issues with patient’s labs that.
• Conducted lead generation to identity at least 3 new prospects per week.
• Provided ongoing training for physicians and nurses to use internal portal by completing client demos, setting up users, and resolving issues
• Coordinated courier setup for 5 to 10 weekly mobile phlebotomy draws with patients; partnered with phlebotomy vendors to oversee process for designated clinics
• Completed customized initial onboarding process for new client accounts and implemented subsequent changes through Salesforce.
• Worked closely with vendors (GeneScreen, Phlebotek, BSI) to service client needs; provided assistance to determine next steps for patient care

Stamford, Connecticut, US

• Worked beside 3 to 5 outside sales reps to bring in new business to company. Created accounts in Salesforce and oversaw first round of testing to ensure fast turnaround time (hands on in first 90 days). Shipped kits.
• Collaborated with IT team and vendors to build EHR/EMR systems to obtain account contracts and approvals. Acted as liaison between IT and sales representatives to resolve account issues.
• Established, developed, and maintained positive business and customer service relationships with over 35 satellite locations with outside sales, management, and customer service teams.
• Expedited resolution of customer problems and complaints to maximize satisfaction while working with outside sales representatives.
• Set up, monitored, tracked, and reported progress regarding billing, shipping turnaround, genetic counseling turnaround reporting, and follow-up during onboarding period.

Washington, D.C., US

• Carried mail for 5 different mail routes and rotated routes each week. Received and organized mail from distribution center into efficient system for sequential delivery and loaded parcels and mail into truck. Kept.
• Trained new employees and gave 10 to 15-day review of performance before sending employees out by themselves.
• Acted as On-Job Instructor (OJI) to new hires; conducted on-job training, reviewed policies and procedures, and evaluated progress throughout onboarding period.
• Assisted customers along route with postal needs, including providing change of address forms when requested, selling postage to customers, missing parcels, questions on how to correctly mail certain items, and pricing.