Delivered differentiated customer service by listening to the customer’s experience with past equipment, time spent on various terrain, and their goals, while using current technology and machinery in order to best match them to a product that will meet their anatomical needs and desires.Sold and fit alpine and touring boots from all the major brands often explaining the basic mechanics of the foot and how various boot features apply to safety, support, and performance.Approached by Rossignol, Salomon, Atomic, and Blizzard Tecnica on many occasions for product design input and customer segment intelligence.Improved store profile by attending buying shows, engaging sales reps and suppliers to analyze and select the merchandise, quantity, and terms that matches the store growth forecasts and customer base.Developed relationships with many influential industry business owners, reps, and athlete pros.Demonstrated technical expertise across manufacturers and product lines over 12 years in the ski industry through demo days, direct use of product, and passion for the outdoors.Managed all sales and service employees that support the successful daily operations serving a mix of winter and summer sports leveraging strong communication and teamwork skills to ensure employee engagement in a high turnover industry.Organized and managed events for the area’s most distinguished ski teams including Snowbird Race, Snowbasin Race, Rowmark Ski Academy, and others.Proficient with Microsoft Office and Google products needed to support communication and business needs.

Oversaw maintenance and tuning of the rental fleet.Assisted customers in selecting the appropriate ski equipment.

Installed tower hardware to support broadband delivery to rural customers

Explained difficult financial concepts to prospective customers that could meet their needs during the subprime mortgage crisis.Handled over 38,000 in-bound and out-bound phone calls.Pre-qualified over 3,000 customers for FHA and VA loans.