Curtis Hampton Email & Phone Number

Durham, Nc, Us

Morrisville, Nc, Us

Durham, North Carolina, Us

IT Service Management, Help Desk Support, and Multi-location Management: Headed 11-person team in 2 locations that provided 24/7 IT infrastructure support for 1,000+ employees, delivering service that maximized efficiency and improved user experience.Budgeting and Financial Management: Managed $2M annual budget, to forecast/prioritize needs and consistently remain under budget.Equipment Management, Computer Hardware, and Peripherals: Oversaw provisioning, inventorying, and management of desktop, laptop, mobile, and peripheral systems, ensuring all equipment met user and business needs.Workflow Design and IT Security Operations: Created workflow to identify, track, report, escalate, and resolve cybersecurity risks.Metrics Definition and Service-Level Agreements (SLA): Defined/monitored SLA metrics for business and after-hours support.Information Technology Training and Training Material: Designed, managed documentation for, and published IT team and end user training materials.Decision Support, Influential Communicator, and Endpoint Security: Influenced and gained commitment of key stakeholders for IT initiatives, including demonstrating value of endpoint privilege management solution that improved environmental security.Diversity & Inclusion and Diversity Training: Championed diversity, equity, and inclusion (DEI) initiatives to drive employee engagement. Introduced enterprise-wide DEI training, employee resource groups, and an inclusion action team.Business Relationship Building and Stakeholder Relations: Developed productive relationships with business stakeholders at all levels.Contract Management and Cost Savings Strategies: Managed employee cellular and mobility contract encompassing 500+ devices and accounts. Identified unnecessary expenses and established new plan that saved $70K annually.Project Management and Migration Projects: Headed large project to transition internal phone provider to Microsoft Teams, saving $100K annually.

Raleigh, Nc, Us

Desktop Support Management, IT Operations, and Managed Services: Oversaw enterprise-wide help desk operations, technical support, and managed services, providing users with the resources needed to facilitate organizational productivity and meet business priorities.Multinational Team Management: Managed a 15-member, multicultural, geographically dispersed technical team located across 3 U.S. states and 5 other countries (Brazil, Argentina, Colombia, Canada, and Mexico).Hiring, Training, and Business Expansion: Hired and trained global staff on IT policies and processes, supporting business expansion.Metrics Analysis and Performance Metrics: Established, monitored, analyzed, and reported on ticket performance metrics.Technology Needs Analysis, Strategic Planning, and Forecasting: Developed a forecast plan for laptop and mobile device upgrades to address ongoing user needs.Enterprise Feedback Management, Customer Engagement, and Collaboration Solutions: Initiated monthly meetings with each business unit to improve customer feedback and engagement.Customer Experience and Customer Service Operations: Introduced an onsite IT genius bar, which gave customers an opportunity to learn about IT developments and get answers to questions. This enriched the customer experience and service.Strategic Sourcing, Negotiation, and Help Desk Implementation: Sourced, negotiated, and onboarded a managed helpdesk service, which provided 24/7 support for global operations.IT Project Leadership: Planned, organized, and delivered complex IT projects, such as laptop/software upgrades for the Brazil office and an image deployment for the Canada office.

Raleigh, Nc, Us

IT Leadership, IT Project Management, and Desktop Support: Managed the 6-member personal computer (PC) support team to carry out IT projects and initiatives that increased system security, performance, and reliability. System Administration and McAfee Endpoint Security: Served as administrator for regulatory systems and McAfee Endpoint Encryption solutions.Global IT Operations, System Migration, and Systems Integration: As part of a business acquisition, migrated existing systems in Brazil to be part of enterprise systems.Cost Reduction and EnCase: Earned EnCase forensics certification, eliminating the need for $20K in outside expenses.

Raleigh, Nc, Us

System Maintenance, Software Deployment, Desktop Imaging, and Vulnerability Scanning: Maintained 1,200 PCs, iPads, and mobile devices for staff members. This included creating software deployment packages, building images, running forensic scans, and managing McAfee solutions.Training Program Development and Onboarding: Created a new-hire training program that streamlined the onboarding process and built team capacity.Vendor Management: Managed relationships with vendors—CDW and Synergetics—that provided support services. Needs Analysis, Workplace Solutions, Strategic Technology Initiatives, and Continuous Improvement: Worked closely with leadership to review business needs and continuously improve services.Internal Process Development and Process Design: Created process to discard outdated computer equipment, gaining an average credit of $20K annually.

Raleigh, Nc, Us

Tampa, Fl, Us

Charlotte, Nc, Us