Curtis Hampton Email & Phone Number

As a customer-focused senior IT manager with over 12 years of experience, I deliver enterprise-wide computing and networking support to global workforces. I leverage my ability to lead, motivate, train, and develop multicultural, geographically dispersed teams to retain a talented, productive, and engaged workforce. By fostering collaborative relationships with diverse stakeholders, I adroitly identify business needs and ensure IT services align with those needs. I captain all phases of IT initiatives and services—from ideation to post-implementation support, providing solutions that optimize processes, add business value, reduce costs, and improve the customer experience.Key Accomplishments• At N-Able, oversee 35 front-line staff (including managers, team leads, and engineers) in the delivery of customer technical support, leading best practices that drive customer satisfaction.• Expanded phone team size and extended phone coverage hours, improving availability to customers during peak times and raising customer satisfaction scores by 5%–10%.• While at PowerSecure, headed project to transition phone provider to Microsoft Teams, saving $100K annually. Led discovery, planning, and deployment phases, completing migration over a 3-month period. • For Merz Aesthetics, managed a 15-member, multicultural, geographically dispersed technical team located across 3 U.S. states and 5 countries (Brazil, Argentina, Colombia, Canada, and Mexico).

Listed skills include Technical Support, Customer Service, Team Leadership, Sales, and 7 others.

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  Ecpi University

  Information Technology