Curtis Helsel Email & Phone Number

Orlando, Fl, Us

Melbourne, Florida Area

Utilize historical call volume and call handle time data to create robust forecast models, facilitating accurate ( >95%) staffing predictions for future needs.Proactively identify and analyze unexpected trends such as system issues or changes in health plans, ensuring agile adjustments to forecasting models.Incorporate seasonal changes and holiday impacts into forecast models to account for anticipated fluctuations in call volumes providing optimal resource allocation and… Show more Utilize historical call volume and call handle time data to create robust forecast models, facilitating accurate ( >95%) staffing predictions for future needs.Proactively identify and analyze unexpected trends such as system issues or changes in health plans, ensuring agile adjustments to forecasting models.Incorporate seasonal changes and holiday impacts into forecast models to account for anticipated fluctuations in call volumes providing optimal resource allocation and operational efficiency.Present forecast insights and performance analysis in weekly meetings with operational teams, providing valuable information for decision-making and facilitating proactive planning.Played a key role in the setup and configuration of a company-owned internal team website, similar to SharePoint, to enhance collaboration, knowledge sharing, and document management within the workforce management and planning team. Show less

Orlando, Florida, United States

Created engaging programming assignments and exams that aligned with course objectives, ensuring students' comprehension and practical application of system software and programming language concepts.Developed Python scripts to automate the grading process for programming assignments, significantly reducing grading time.Provided constructive feedback to students, helping them improve their programming skills and understanding of course material.Conducted regular office… Show more Created engaging programming assignments and exams that aligned with course objectives, ensuring students' comprehension and practical application of system software and programming language concepts.Developed Python scripts to automate the grading process for programming assignments, significantly reducing grading time.Provided constructive feedback to students, helping them improve their programming skills and understanding of course material.Conducted regular office hours, offering individualized assistance to students and facilitating hands-on learning experiences.Proactively addressed students' queries, clarifying course content, resolving grading concerns, and providing guidance on effective programming practices. Show less

Melbourne, Florida Area

Led a team of 3 core employees and 2 seasonal employees overseeing staffing and scheduling operations for a high-volume call center servicing diverse clients, including professional sports leagues (NFL, MLB, NBA), leading clothing brands, tech companies, and Keurig.Optimized staffing schedules using forecasting projections to align resources with demand fluctuations while meeting service level objectives.Proactively accommodated requested schedule changes from employees… Show more Led a team of 3 core employees and 2 seasonal employees overseeing staffing and scheduling operations for a high-volume call center servicing diverse clients, including professional sports leagues (NFL, MLB, NBA), leading clothing brands, tech companies, and Keurig.Optimized staffing schedules using forecasting projections to align resources with demand fluctuations while meeting service level objectives.Proactively accommodated requested schedule changes from employees, incorporating their preferences within operational constraints to enhance employee satisfaction and engagement.Developed a deep passion for programming during this role by leveraging Excel and VBA to automate reporting tasks, streamline processes, and improve overall productivity.Assumed the role of system administrator for the eWorkforce Management System, responsible for user management, security profile maintenance, and facilitating the onboarding process for new departments within the organization. Show less

Master Of Science - Ms, Computer Science, 3.91/4.0

Specialization: Artificial Intelligence Experience with neural network architectures including Convolutional Neural Networks (CNNs).

Bachelor Of Science - Bs, Computer Science, 3.81/4.0

Graduate from the Burnett Honors College Minor: Statistics Honors Thesis: Musical Cryptography Using Long Short-Term Memory Networks.