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As a results-driven professional with a Bachelor's degree in Business Administration and extensive experience in both people and product management, I bring a unique combination of leadership, strategic thinking, and a passion for collaboration. My background in leading teams in dynamic environments, optimizing product performance, and streamlining processes positions me to thrive in fast-paced, forward-thinking cultures. I excel at fostering cross-functional collaboration and engaging both customers and employees to achieve shared goals.I am committed to continuous learning and growth, always striving to be a top performer while empowering those around me to succeed. A quick learner with proven leadership skills, I demonstrate dedication, adaptability, and a consistent record of setting and achieving ambitious targets. My ability to work effectively within teams, combined with strong self-motivation, drives progress and contributes to a positive work environment. I take pride in being a dependable, hardworking professional with a deep respect for colleagues and customers, always focused on delivering value and contributing to company success.
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Product ManagerOrionOmaha, Ne, Us -
Product ManagerOrion Jan 2023 - PresentManaged a suite of products related to Redtail accounts and subscriptions, displaying proficiency in overseeing complex systems such as APIs supporting customer portals and backend UIs for user/subscription management Demonstrated adeptness by developing Epics and Stories for pivotal business initiatives, integrating them seamlessly into a comprehensive backlog of work items using Jira software Showcased organizational skills by meticulously planning and executing 2-week sprint cycles, creating a detailed roadmap for 30/60/90-day intervals that steer product advancement Collaborated efficiently in refinement meetings to rapidly expand ready-to-develop work while balancing company business objectives Orchestrated sprint planning ceremonies to allocate the appropriate work per developer -
Product ManagerOrion Aug 2020 - Jan 2023Directed multiple products related to Orion Tech reporting creating Epics, Features and Stories based on quantifiable data using DevOps software Consulted with leadership to create and maintain a strategic roadmap Instrumental in continuous improvement of training related product features and processes Vetted Query Builder functionality and suggested development while focusing on system stability Managed reporting developers and SQL writer’s daily workflow and priorities Anticipated and provided support for escalated development items while assisting the service team with product-related information and background for projects
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Manager Of Historical Conversion CoordinatorsOrion Oct 2018 - Aug 2020Omaha, NeMobilized a team of historical coordinators to monitor project queue, daily tasks, and workload Coordinated weekly meetings with conversion analysts to track and remove barriers for overdue projects and cases Confirmed project completion by tracking signoffs and creating buy-in from stakeholders Provided research and resolutions to historical related inquiries for the service team Owned escalations to resolution and help prioritize projects Maintained Historical Conversion Knowledge center and associated extraction templates
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Historical Conversion CoordinatorOrion Nov 2017 - Oct 2018• Manages the process between the conversion team and the advisor to wrap up historical remainders, non-downloading accounts and accounts left in history• Provides advisor with post history conversion tasks that the advisor is responsible for and creates an agreed upon timeline with the advisor to complete items• Works with advisor to obtain additional data necessary to resolve any historical reconciliation outliers. • Oversees timeline of conversion project with the historical analyst team to ensure project timelines are being met and remainders are addressed• Reviews Information from Schedule D, follows Project Plan, and provides status updates during conversion process as requested• Processes client requests regarding their conversion, providing updates or confirmation of completion • Makes decisions based on facts and circumstances for committing Orion resources to meet advisors timeline • Leads conversion wrap up calls with clients to ensure understanding of next steps to review all unreconciled accounts, all non-downloading accounts and accounts left in history• Answers or facilitates questions to proper conversion analyst or SME team for the client • Tracks and maintains all customer interactions • Develops internal knowledge content and training materials as needed for new conversion types, knowledge or process
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Implementation Account ManagerOrion Jul 2015 - Oct 2018Omaha, Ne• Work directly with new and existing financial advisor firms to implement our web-based portfolio accounting technology • Lead as point of contact for onboarding advisors to research and suggest best practices to fulfill their needs in reporting, billing and trading• Provide setup support for their back office using our technology during their implementation and historical conversion process• Walkthrough data feed setup coordinating required paperwork, confirming files are received and accurate• Setup various default system settings with use of integration partners to achieve a customized framework tailored to advisor • Maintain timeline between implementation and service teams to determine advisors transition to day to day service team• Preform maintenance and enhancement testing during quarterly tech build rollouts
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Smeat - ImplementationsOrion Feb 2017 - Nov 2017• Developed Implementation Guidebook serving as a process overview for new clients • Presented key content for all New User content at annual Ascent conference • Created training documents and internal courses for new clients and employees • Responsible for developing, producing, implementing, and supporting internal and external training curriculum• Responsible for assessment development and maintenance• Utilized business analytics tools to research internal and external engagement and adoption of Orion technology • Created and maintained 30/60/90 day evaluations and reviews
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Customer CareYahoo! Aug 2013 - Mar 2015Papillion, Nebraska• Managed and improved multiple products and projects for both customer and employees.• Successfully resolve complex customer inquiries through the use of multiple customer support tools.• Work across multiple departments to create and write changes to process that directly affects daily users and internal agent’s workflow.• Greatly exceed department performance metrics.• Points of Contact (POC) leading other agents as they navigate policy and procedures for unusual cases which require specialized knowledge and research.• Valued for subject matter expertise and ability to work through varying situations. -
Customer Care LeadHayneedle Aug 2012 - Aug 2013Omaha, Ne• Tracked and reported key goals, metrics and resolutions to care center executive team• Worked with multiple product vendors to suggest change and create development for niche market sites.• Worked with teams such as transportation, support and sales to set goals and continually update process• Diffused and resolved escalations and handled approvals• Navigated and provided leadership to the customer care floor and coached agents -
Salaried General ManagerFuddruckers Sep 2011 - Jul 2012• Managed, trained and facilitated a team of twenty plus people.• Opened new store and was in charge of all main business operations and functions such as financials, hiring, labor and inventory management.• Headed multiple projects in local marketing and customer retention
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Hourly Assistant ManagerFive Guys Burgers And Fries May 2010 - Sep 2011• Worked with the Managing Partners to hire, train and lead team members while also controlling daily operations.• Opened two new stores to increase overall profit and lower turnover through career development.• Raised metrics of bottom store in our region to number one in secret shopper scores and audit scores• Raised the lowest overall district scored store to number four in district (out of 20). -
Cook & BartenderOmaha Funny Bone Apr 2005 - Aug 2010• Prepare and create short order food. • Worked with customers and servers to complete drink/ food orders. • Set up, serve, and tear down buffets and private shows. • Trained new employees & other miscellaneous maintenance of the club.
Curtis Hicks Skills
Curtis Hicks Education Details
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Small Business Administration/Management -
Bachelor Of Business Administration (B.B.A.)
Frequently Asked Questions about Curtis Hicks
What company does Curtis Hicks work for?
Curtis Hicks works for Orion
What is Curtis Hicks's role at the current company?
Curtis Hicks's current role is Product Manager.
What is Curtis Hicks's email address?
Curtis Hicks's email address is cu****@****sor.com
What is Curtis Hicks's direct phone number?
Curtis Hicks's direct phone number is +140249*****
What schools did Curtis Hicks attend?
Curtis Hicks attended University Of Nebraska At Omaha, Hamline University.
What are some of Curtis Hicks's interests?
Curtis Hicks has interest in Economic Empowerment, Science And Technology, Animal Welfare, Arts And Culture, Health.
What skills is Curtis Hicks known for?
Curtis Hicks has skills like Customer Service, Customer Satisfaction, Leadership, Management, Customer Experience, Microsoft Excel, Microsoft Office, Outlook, Microsoft Word, Team Leadership, Customer Oriented, Powerpoint.
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