Use measurements to drive constant improvement in quality for customer satisfaction.Support with all computer server back-ups on mainframe operating systems.Sustain resources for State Farm Mainframe to use system and procedures for provisioning.Complete technology selection to update and formulate DR and media destruction

Resolve staff concerns and requestsExecute managerial decisions and delegate responsibilities to staffEstablish work and job objectives and goalsUse measurements to drive constant improvement in quality and customer satisfactionAssist with all computer server back-ups on mainframe operating systemsDocument and record all calls from clientsFollow-up with telephone calls or e-mails to rectify any concerns of clientsUse system and procedures for tracking packages… Show more Resolve staff concerns and requestsExecute managerial decisions and delegate responsibilities to staffEstablish work and job objectives and goalsUse measurements to drive constant improvement in quality and customer satisfactionAssist with all computer server back-ups on mainframe operating systemsDocument and record all calls from clientsFollow-up with telephone calls or e-mails to rectify any concerns of clientsUse system and procedures for tracking packages, information solutions and troubleshooting when needed. Assist in hardware planning for new clients. Set-up new ID’s and passwords for new-hires, etc. Resolve all escalated concerns from clients and staff membersAs a Supervisor, supervised 17 peopleAs a Vault Lead managed 4 groupsRewarded for attendance and most effectiveness from KMS/IBM Show less