Curtis Jackson Email & Phone Number

Hanover, Md, Us

Hanover, Md, Us

Tampa, Florida, Us

-Execute system integration, hardware and software installations, and configuration of servers and workstations to support the integration of a classified program for the Department of the Navy, ensuring seamless deployment and functionality.-Use Red Hat Enterprise Linux 8.9 for the installation, configuration, and maintenance of a classified, undocumented product, ensuring system stability and performance. -Utilize JIRA and CMPro to manage scrum sprints, test procedures, and acceptance processes, facilitating effective cross-departmental communication, ensuring clarity on priorities, and driving collaboration between teams to meet project objectives.

Arlington, Va, Us

-Created and distributed detailed analytical reports, coordinating with relevant internal and external stakeholders to ensure accurate and timely dissemination of critical information.-Conducted root cause analysis on nonconformities within the Apache program, identifying underlying issues and implementing solutions to prevent recurrence, improving system reliability and performance.-Developed and refined software system processes to align with evolving industry standards, ensuring compliance and operational efficiency in dynamic environments.-Skilled in collecting, organizing, synthesizing, and analyzing data from multiple sources, summarizing key findings, and formulating data-driven conclusions and recommendations.-Assisted in identifying and reporting risk management issues and internal control deficiencies, preparing professionally written deliverables tailored to management and governance levels, while effectively communicating challenges encountered during audit processes.•Proactively identified risks to quality and production timelines, adjusting schedules and processes as necessary to meet project goals and ensure timely, accurate results.

Washington, Dc, Us

-Facilitated effective communication and collaboration among key stakeholders in avionics projects, including engineers, IT and cybersecurity specialists, regulatory authorities, and aircraft operators, ensuring seamless alignment on project objectives and requirements.-Proactively identified and eliminated inefficiencies by optimizing workflows and implementing strategic process improvements, leading to increased productivity within maintenance operations. -Successfully managed relationships with third-party vendors and suppliers, overseeing the integration of avionics systems and software solutions to ensure smooth delivery, operational compatibility, and consistent project success.

Washington, Dc, Us

-Streamlined workflow processes by identifying delays and bottlenecks, reducing the time to receive parts, optimizing corrective action procedures, and enhancing the management of avionics equipment. This resulted in faster part turnaround times and improved coordination across sections, ensuring high customer satisfaction and operational readiness.-Evaluated the effectiveness of incident response strategies by conducting simulated exercises and auditing past incidents, identifying key areas for improvement to strengthen future response plans and mitigate risks.-Led 71 quality assurance audits as the lead auditor, ensuring the timely, safe, and accurate resolution of technical discrepancies and proper documentation of maintenance actions. Uncovered 13 non-conformities, which were addressed by implementing a new process baseline that adhered to Marine directives and policies, driving continuous improvement through Lean Six Sigma methodologies.

Washington, Dc, Us

-Instructed technical training for over 37 entry level personnel in the theory of operation, testing, and troubleshooting of Flight Control Systems, Stability Control and Augmentation Systems, Aircraft Generator components for MV-22, CH-53, and H-1(UH-1Y/AH-1Z) military aircraft. -This development effort led to 19 team members earning the designation of Quality Assurance Inspectors, significantly enhancing the section’s quality standards and operational effectiveness.

Washington, Dc, Us

•Managed IT infrastructure, including servers, routers, switches, and other networking equipment ensuring reliable connectivity and data transfer.•Provided technical support regarding communication and networking issues troubleshooting problems, providing training on communication equipment, and ensuring communication tools are easily accessible for over 200 personal. •Setting up vlan and protocols maintaining communication networks. •Oversaw Maximo and Enterprise Remedy Itsm asset management system for trouble tickets.•Provided support for Microsoft Office Suite.•Configured and managd integrations of Microsoft services and applications, such as Exchange Server for email, sharepoint for collaboration, and Microsoft 365 Teams, providing seamless access to services for users. •Utilized active directory to manage user accounts, including authentication and authorization for accessing network resources such as file shares, printers, and applications. •Provided support for Microsoft Operating Systems. •Handled 40 – 50 issues per day efficiently and appropriately.•Provided support via phone, e-mail and chat to employees of corporate clients.

Washington, Dc, Us

-Collaborated with certified financial advisors and planners to deliver comprehensive financial workshops for 68 service members and 10 civilians, enhancing their financial literacy and decision-making.-Developed and implemented effective money management strategies using Excel spreadsheets, helping service members and civilians save over $10K within a 6-month period.-Facilitated financial courses covering key topics such as taxation, loans, budgeting, Roth and Traditional IRAs, 401(k) plans, and other short- and long-term investments, providing participants with valuable insights for informed financial planning.-Provided personalized financial advice to a diverse group of service members and civilians, leveraging expertise in financial tools, including Excel spreadsheets and other financial resources, to optimize money management strategies.-Reviewed financial records and trends to identify potential risks, implementing tailored strategies to mitigate those risks and improve long-term financial stability for clients.

Washington, Dc, Us

•Spearheaded cross-functional planning for dynamic and often unpredictable agendas, ensuring clarity and continuity in decision-making with high-level embassy officials, including Ambassadors, Defense Attachés, foreign representatives, and other governmental departments.•Assisted with enhancing communication among all stakeholders, fostering effective collaboration across departments and significantly improving productivity.•Trained to respond to terrorist threats and incidents, as well as other emergencies including fires, riots, natural disasters, and evacuations. •Protected mission personnel and classified information through security inspections and access control while using advanced security equipment.•Provided high-level armed security for U.S. government personnel, property, and information at diplomatic facilities globally.•Oversaw logistical operations ranging from vehicle maintenance, procurement of new vehicles shipping and departing •Collaborated closely with Human Resources in hiring and managing local staff, including onboarding, scheduling, payroll management, and bilingual contract translations.•Assisted with fiscal year budgeting plan conducting cost-analysis•Oversaw supply chain operations from equipment inventory, equipment destruction, shipping, receiving, and monthly equipment inspection•Assisted with health and welfare of the team’s living quarters ensuring maintenance request were completed, water was usable, and the living space was with code.

Washington, Dc, Us

•Lead daily production maintenance meetings ensure communication while mitigating stoppages in maintenance and ensure readiness is above average.•Assisted in the procurement of maintenance equipment crossing referencing part-numbers, nomenclatures, national stock number, and national item identification number.•Utilized lean six sigma methodology eliminating wasted maintenance hours through continue improvement with training covering 5S, personal protective equipment, and quality policies.