Curtis Kauffman

Curtis Kauffman Email and Phone Number

Success is bringing the best out of people @ Gorman-Rupp Pumps
Curtis Kauffman's Location
Ashland, Ohio, United States, United States
Curtis Kauffman's Contact Details

Curtis Kauffman personal email

n/a
About Curtis Kauffman

Driven and analytical people leader. Motivated to coach, mentor and train. The best assets that a company can have is good people that want to be better, learn and grow

Curtis Kauffman's Current Company Details
Gorman-Rupp Pumps

Gorman-Rupp Pumps

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Success is bringing the best out of people
Curtis Kauffman Work Experience Details
  • Gorman-Rupp Pumps
    Information Technology Help Desk Supervisor
    Gorman-Rupp Pumps Mar 2023 - Present
    Mansfield, Ohio, United States
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  • Spectrum
    Field Operations Supervisor
    Spectrum Nov 2013 - Jul 2022
    Canton, Ohio, United States
    Responsible for the continued success of the Field Operations technicians in Canton, Ohio. As a member of the leadership team, I worked to ensure a smoothly running operation in resolving customer concerns and ensuring optimal efficiency from our technicians providing repair and installation of coax services to our customers. Directly responsible for field safety, product and work flow training and field observations of a team of up to 22 field technicians. Coached, mentored and trained technicians in multiple markets using my advanced understanding of hybrid fiber networks to facilitate successful resolution to any customer issue. Reviewed and provided data analysis for repeated service calls to understand and coach each technician to improve first call resolution and provide exceptional service to our customers. Completed detailed follow up calls and site visits to confirm each customer was satisfied with the work completed and the status of their service.
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  • Sarcom
    After Hours Team Lead
    Sarcom May 2005 - Sep 2011
    Assisted employees of 75 companies with technical issues via phone calls, emails and instant messages.Provided exceptional customer service while gathering and documenting each user’s issue via tickets. Worked with management and team members to meet or exceed client’s metrics.Designed and implemented high severity escalation procedures to resolve business critical issues.Maintained a knowledge base that included client specific applications, terms, on-call lists and escalation procedures for each client.Interviewed, hired and trained new agents via on the call training, coaching and a detailed training guide.Provided updates to management on each client through status reports, emails and phone calls.
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  • Sarcom
    Access Services Support
    Sarcom Sep 2005 - Jun 2006
    Performed troubleshooting for large scale industrial scanners.Documented every issue via detailed trouble tickets. Scheduled and supported a nationwide network of break fix technicians.
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  • Aol
    Quality Assurance Team Lead
    Aol Sep 2004 - May 2005
    Managed four teams of analysts to create call center phone scripts and call flows.Reviewed call center data and updated existing call scripts to meet FTC guidelines.Created an optimized call flow that resulted in a 30% increase in measured customer satisfaction.
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Curtis Kauffman Skills

Mac Os X Active Directory Troubleshooting Servers Windows Vmware Computer Hardware Windows Server Itil Linux System Administration Windows 7 Sql Virtualization Hardware

Curtis Kauffman Education Details

Frequently Asked Questions about Curtis Kauffman

What company does Curtis Kauffman work for?

Curtis Kauffman works for Gorman-Rupp Pumps

What is Curtis Kauffman's role at the current company?

Curtis Kauffman's current role is Success is bringing the best out of people.

What is Curtis Kauffman's email address?

Curtis Kauffman's email address is cu****@****dia.com

What schools did Curtis Kauffman attend?

Curtis Kauffman attended Otterbein University, Muskingum College.

What skills is Curtis Kauffman known for?

Curtis Kauffman has skills like Mac Os X, Active Directory, Troubleshooting, Servers, Windows, Vmware, Computer Hardware, Windows Server, Itil, Linux, System Administration, Windows 7.

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