Quality & Technical -Implemented ISO 9001 quality management system and maintain accreditation through annual certification audits -Supervise the approved vendor list and monitor supplier performance by analyzing on-time delivery and providing statistical analysis of product conformity to top management through quarterly meetings -Handle all technical claims by working closely with mill engineers to identify root cause, institute corrective actions, and develop preventative actions to address potential internal and external risk factors through effective contingency plans, along with providing commercial solutions to quickly resolve rejections Global Account Management -Manage incoming mechanical tubing and bar product inquiries from domestic and international customers, determining pricing strategy and providing timely quotations to the customer-Organize sales calls to address specific commercial matters, gather current market information, develop customer relations, and generate new inquiries in conjunction with understanding customer processing capabilities, examining material rejections, and conversing on current technical solutions-Process purchase orders from customers by transposing all relevant technical and commercial ordering requirements to the mill and reviewing subsequent contracts to ensure accuracy

-Collaborated with oil and gas original equipment manufacturers on current and future industry standards, informing mill representatives of impending requirements. -Managed technical claims for the North American customer base, discussing solutions and corrective actions following communications with metallurgical mill colleagues. -Reviewed specifications for customers in the mechanical and oil and gas industries, advising on mill’s capabilities and negotiating necessary deviations to ensure successful mill production. -Visited customer and end user facilities to understand their processing capabilities, examine material rejections, and converse on current technical issues. -Conducted oral technical presentations to employees of current or potential customers, outlining the company’s product portfolio advantages and educating on the mill’s manufacturing process.

-Interacted with customers in the automotive, aerospace, electronics, and consumer products industries providing technical advice and collaboration on new product inquires. -Reviewed specifications attached to incoming orders and determined if the current processing capabilities would produce wire compliant with customer and industry requirements. -Resolved customer complaints through collaboration with production personnel to provide permanent corrective actions via root cause and data analysis. -Developed new wire manufacturing processes for customer inquiries and modified current lineups to resolve internal quality issues. -Worked in partnership with manufacturing, sales, and customer service offering technical support for stainless and high temperature heading wire with various coatings.

B.S. Materials Science and Engineering

Conducted metallography analysis on nickel-based super alloys and maraging steels. Documented the effectiveness of various thermal barrier and metallic coatings applied to turbine blades.