Curtis Maurand Email and Phone Number

This is a side business. This is small scale web hosting and freelancing between jobsWeb and email hosting. Linux Server administration (Ubuntu LTS), VMWare administration, DNS Server administration. PHP development, WordPress and Joomla. Task automation scripting (Bash, PERL, PHP-CLI) PC Repairs and general support.cmaurand@xyonet.com207-252-7748

Tenor

Temporary contract position for a small public utility. Part of a team migrating Unitil from a self hosted Siemens VOIP phone system to RingCentral cloud hosted phone system. Train users in the use of their soft phones. Install physical phones. Install Cisco ATA's for fax machines and cable them into the physical plant. RingCentral Administration. Developed a series of bash shell scripts to automate drive maintenance and archive transactional files in support of Unitil's main CIS system. Built a linux development environment to enable repetitive destruction/reconstruction of data to enable repetitive testing without affecting production data. Developed powershell scripts in support of KACE systems management system.

• 1st and partial 2nd level customer support for a Managed Service Provider • Solarwinds RMM, Connectwise Manage CRM ticketing System • Managed a plant of 47 Datto units - Datto premier partner • Star2star telephone system, installation, training, administraion and troubleshooting. • Allworx Phone system management • Remote and onsite troubleshooting. • Good customer communications skills

Help desk management. Management of Connectwise Manage CRM solution.System Automation via Connectwise Automate (known as Labtech at the time)Track Tickets, Maintain Inventory, dispatch technicians. Field phone calls from clientsTools include Labtech and Connectwise. Cisco Meraki infrastructure gear. Remote desktop support using a variety of tools.Converted inventory from spreadsheets to Connectwise Manage Inventory System. Got parts charges onto service invoices. Also set up bundles of items for quoting purposesRemote administration and support of clients networks and systemsAdministration of Office 365 email and apps for clients of varying sizesWindows Server administration and break/fix for clients of varying sizesOn premise support of clients and systems.Business specialized in legal and dental practices.managing dental practice managment systems and liaison with vendors for clients.Hardware support of specialized dental hardware and integration.

Most recent experience involved document production. I implement document designs merged with data from the CSC policy management system called Point In. I work with CSC's customized version of Oracle Documaker Studio 11.3. Java web application development on the Websphere platform using Rational Application Development platform which is IBM's expanded eclipse platform development tool. Technologies used are JSP's, servlets and Java Server Faces, iText, etc. Worked on the agent facing business to business portal where agents login and can generate quotes and upload policies for their insureds.1 yr of infrastructure administration for both New England and Ohio. VMWare ESXi, VSphere, cluster management, VMWare View administration, Windows Server (200, 2003, 2008. 2012), SQL Server 2000, 2005, 2008,and MySQL administration, Riverbed Accelerator and Cisco Switches,.Casco Indemnity was purchased by the Ohio Mutual Insurance Group.

C#/ASP.NET development of web applications for a P&C insurer. Developed socket interfaces for report ordering and viewing from Lexis-Nexis. Performed System Administration and Disaster Recovery/Business Continuity design. Windows Server administration, MSSQL Server, MySQL server Linux Server, firewall (Vyatta) administration and VPN administration. I also developed the business continuity plan as well as upgrading the external infrastructure from coax to fiber.

Lead support person for PEEP (Patient Education and Education Program) and DirectTouch (replaces PEEP). Support of touch screen systems throughout North America (1500) locations. Currently working on re-engineering the system from Windows to Linux. System uses a combination of broadband, satellite or cable tv and streaming video, Windows XP Professional.

Contracted to Fresenius Medical Care

System administration of production systems involved in financial transaction processing. Programmed firewalls, maintained switches. I set up a fault tolerant system for both Linux and Windows system involving a variety of opensource tools on the Linux side and Doubletake on the Windows side. My goal was to provide 99.999% uptime (that means only 6 minutes of downtime per year.). Set up a disaster recovery plan utilizing external eSATA hard drives in a mirrored arrangement rather than tape drives due to management's opposition to tape devices.

Responsible for Network design and implementation for multiple customers. Installed and configured all the hardware (servers, workstations, switches, routers, and firewalls) and trained the users and administrators.