Vp Of Merchant Success
Current
Aug 2024 - Present
AeroLeads people directory · profile
Curtis Mclaughlin Email & Phone Number
VP of Merchant Success
at
Easy Pay Direct
2 work emails found
@damafinancial.com
LinkedIn matched
4 data sources
Profile completeness 100%
Who is Curtis Mclaughlin? Overview
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Quick answer
Curtis Mclaughlin is listed as VP of Merchant Success at Easy Pay Direct, based in Austin, Texas, United States. AeroLeads shows a work email signal at damafinancial.com and a matched LinkedIn profile for Curtis Mclaughlin.
Curtis Mclaughlin previously worked as VP of Customer Service at Dama Financial and Director of Customer Service at Allclear Id. Curtis Mclaughlin holds Ba, Latin American Studies/Government from The University Of Texas At Austin.
Company email context
Email format at Easy Pay Direct
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*@damafinancial.com
71% confidence
AeroLeads found 2 current-domain work email signals for Curtis Mclaughlin. Compare company email patterns before reaching out.
Profile bio
About Curtis Mclaughlin
As the VP of Customer Service, I oversee the delivery of exceptional value and satisfaction to customers and SaaS users in the fintech industry. This is achieved through strategic hiring and collaboration with great people focused on data-driven, innovative, and tailored solutions that align with company strategy and goals. I'd love to apply my expertise and skills to developing, expanding, and optimizing a service team dedicated to advancing the mission of an organization with a compelling cause.Core Competencies:Team Building & ScalingStrategic PlanningBudgetingContinuous ImprovementKPI & Data AnalysisQuality ManagementDelivery Partner (BPO) ManagementOmni Channel Support (Phone, Email, & Chat)Learning Management Systems (LMS)CRM & Ticketing SystemsVoIP TelephonyInternal Knowledge and PlaybooksCustomer Self-Help Design
Listed skills include Management, Program Management, Blackberry, Service Delivery, and 16 others.
Current workplace
Curtis Mclaughlin's current company
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4 roles · 20 years
Curtis Mclaughlin work experience
A career timeline built from the work history available for this profile.
Vp Of Customer Service
Developed a 3-year Strategic plan & budget for support and client servicing teams.Scaled Banking, Payments, SaaS Support, Client Servicing, & Operations from 1 to 4 Teams.Conducted hiring, training, and performance development for 50+ employees.Developed 7 core KPI metrics measuring Operational Costs & Efficiency, Customer & Client Satisfaction, Client.
2019 - 2024
~5 yrs
Director Of Customer Service
Grew & oversaw a support network from 50 to over 1,500 incident support agents including a support operations team led by 2 directors and 6 managers.Expanded delivery partner network from 1 to 4 BPOs with over 10 call centers with a continuous improvement cycle of agent training, quality, and program certification.Built award-winning (4 Gold Stevies).
2010 - 2019
~9 yrs
Help Desk & Service Delivery Manager
Movero Technology
Responsibilities: - Managed a Team of Inbound/Outbound Help Desk/Technical Support Agents - Oversaw client Order Fulfillment and mailing Logistics teams
2006 - 2010
~4 yrs
1 education record
Curtis Mclaughlin education
-
The University Of Texas At Austin
FAQ
Frequently asked questions about Curtis Mclaughlin
Quick answers generated from the profile data available on this page.
What company does Curtis Mclaughlin work for?
Curtis Mclaughlin works for Easy Pay Direct.
What is Curtis Mclaughlin's role at Easy Pay Direct?
Curtis Mclaughlin is listed as VP of Merchant Success at Easy Pay Direct.
What is Curtis Mclaughlin's email address?
AeroLeads has found 2 work email signals at @damafinancial.com for Curtis Mclaughlin at Easy Pay Direct.
Where is Curtis Mclaughlin based?
Curtis Mclaughlin is based in Austin, Texas, United States while working with Easy Pay Direct.
What companies has Curtis Mclaughlin worked for?
Curtis Mclaughlin has worked for Easy Pay Direct, Dama Financial, Allclear Id, and Movero Technology.
How can I contact Curtis Mclaughlin?
You can use AeroLeads to view verified contact signals for Curtis Mclaughlin at Easy Pay Direct, including work email, phone, and LinkedIn data when available.
What schools did Curtis Mclaughlin attend?
Curtis Mclaughlin holds Ba, Latin American Studies/Government from The University Of Texas At Austin.
What skills is Curtis Mclaughlin known for?
Curtis Mclaughlin is listed with skills including Management, Program Management, Blackberry, Service Delivery, Team Management, Sales, Analysis, and Iphone.
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