Curtis Milne Email & Phone Number

Manchester, Gb

Wakefield, England, United Kingdom

Manchester, England, United Kingdom

London, England, United Kingdom

At Amber Labs, as an Azure Consultant, I provided technical expertise for public and private sector clients, primarily enhancing and managing Azure infrastructure and CI/CD for a government client through Capgemini. Key responsibilities included overseeing Azure DevOps, Octopus Deploy, and GitHub workflows, and working with technologies such as Cosmos DB, Logic and Function Apps, App Gateways, Azure Service Bus, and ARM/Bicep templates. I led the implementation of Open Coding and developed a technical roadmap for Azure DevOps and GitHub integration.Internally, I promoted best practices by establishing a scalable organisational structure, building an internal knowledge base, and enhancing company operations. Additionally, as a lead interviewer, I created a scripted questionnaire to standardise Azure candidate evaluations across experience levels.

London, England, United Kingdom

Manchester Area, United Kingdom

At AND Digital, as a 4.3 Cloud Engineer, I delivered customised cloud solutions to enhance client infrastructure. Key projects included leading the development of a three-tier application for Range Kitchens, deploying a web front end, API layer, and SQL backend with Terraform and CLI via Azure DevOps, later migrated to GitHub. I also served as a senior Azure consultant within NBrown’s AWS team, creating a pre-prod test environment with Terraform in GitLab, deployed through Jenkins, and gained experience with Kubernetes (Rancher) and Kong Gateway. Additionally, as the squad’s "Happiness Rep," I advocated for team well-being in management meetings, fostering a positive work environment.

Warrington, England, United Kingdom

After successfully managing the internal cloud infrastructure, I was promoted to Platform Engineer in the Platform Operations team at "Blue Prism Cloud," which provided RPA as a client solution within Microsoft Azure. My role involved addressing client issues, collaborating across teams, and managing platform support within an Agile framework. Key projects included automating VM deletion via PowerShell and creating a post-deployment script for Web Apps using CLI and PowerShell. All solutions were tested and deployed through Azure DevOps, where we used YAML and ARM templates for infrastructure deployments. I also self-studied Terraform, deploying environments in Azure, including a VM and a Web App with a SQL backend. Core technologies included Microsoft Azure (VMs, VNETs, DR, NSGs, Key Vault), Azure DevOps, Visual Studio, Fresh Desk, and Datto Monitoring.

Warrington, United Kingdom

As a Cloud Engineer at Blue Prism (April 2019 - September 2020), I supported the company’s "Cloud First" approach, reporting to the Senior Cloud Architect and operating within an ISO 27001 framework. My role included Office 365 and endpoint management (via Kaseya VSA), troubleshooting Azure RDS environments, managing Cisco Meraki networks and VPNs, and serving as a service desk escalation point. Key projects included network and security audits for APAC offices, deploying Microsoft Intune for corporate device rollouts, and leading a 1500-user Office 365 MFA rollout. Technologies used included Microsoft Azure, Intune, Office 365, SharePoint, PowerShell, Linux, Cisco Meraki, and Cisco Umbrella. I also pursued courses in Microsoft Azure, Ethical Hacking, and Blue Prism RPA.

Rainhill, Prescot, Merseyside

At Airsweb, a global EHS software provider, I served as the IT Administrator, overseeing all local IT operations and infrastructure, including laptops, desktops, phones, switches, and the VMware environment. I managed systems through Active Directory, Office 365, AWS, and Microsoft Azure, collaborating with key stakeholders on cloud tasks such as EC2 and VPC management, CloudWatch alerts, AWS security, and DNS. Key responsibilities included network and server management, Office 365 and Azure AD Connect, DR tests, IT helpdesk support, license and DLP management, SSL and WAF oversight, vulnerability scanning, and VMware administration.

Daresbury Park

At Converge TS, I provided Windows desktop and server support for UK law firms, managing calls, emails, and support tickets in a fast-paced service desk environment under the ITIL Framework. Primarily supporting Citrix environments, I handled escalations, monitored hardware alerts, and worked closely with third-party software like BigHand, Proclaim, and Sage. As a client service champion, I strengthened client relationships and relayed feedback to improve 1st line performance. I also created setup documentation and step-by-step guides for tasks like antivirus rollouts, contributing to the knowledge base. Additionally, I participated in the company’s ISO 27001:2013 audit. Technical expertise included Windows (7-10, Server 2008-2016), Citrix, Microsoft Exchange, Active Directory, Veeam, Hyper-V, VMware, and ITIL Service Management tools.

Warrington, United Kingdom

After earning my Level 3 Diploma, I was promoted to Service Desk Analyst Team Leader, overseeing three 1st line engineers and providing guidance on IT infrastructure and troubleshooting. To support my growth, I completed a Level 4 System and Networking course in June 2017. In this role, I focused on improving the first-line support call centre by running ticketing reports, monitoring call quality, and providing performance feedback to agents. I also developed new troubleshooting processes using Visio flow diagrams to enhance support materials for the 1st line team.

Warrington, United Kingdom

During my one-year Apprenticeship at Airangel, I provided 1st line support to clients, assisting guests with internet access via the guest network over phone and email. This role enhanced my skills in time management, issue prioritisation, high-volume call handling, client communication, team collaboration, and adherence to SLAs. I also completed training with QA Apprenticeships, earning certifications in MTA Security, Networking, Server, and Windows Operating Systems, as well as a Level 3 System and Networking Diploma.

Level 4 Diploma, Computer And Information Sciences And Support Services, Pass

City & Guilds Level 4 Diploma in ICT Professional Competence Level 1 Health & Safety in ICT Level 3 Customer care in ICT Level 4 develop.

Mta Certifications, Pass

Activities and Societies:MTA Security Fundamentals MTA Windows OS Fundamentals MTA Windows Server Administration Fundamentals MTA.

Level 3 Diploma, Computer Systems Networking And Telecommunications, Distinction

City & Guilds Level 3 Diploma for ICT Systems and Principles for IT Professionals Level 3 customer support provision for the ICT.