•Updated software versions with patches and new installations to close security loopholes and protect users.•Delivered local and remote Tier 2 IT support for hardware and software to company personnel.•Troubleshoot hardware issues and worked with service providers to facilitate repairs for end users.•Manages the installation of software and hardware, system fixes, updates, and enhancements.•Developed and maintained strong relations with customers to meet quality expectations.•Implement system diagnostic and maintenance tools to ensure the availability and functionality of the system.•Created and modified user accounts, security groups, and NTFS permissions on shared folders to accomplish administrative duties, including managing active-directory objects.•Reviewed support cases for technical and troubleshooting accuracy and identified needed process improvements.

•Conducted routine maintenance on servers and systems, keeping networks fully operational during peak periods.•Researched software and web technologies and liaised with vendors and internal staff to make recommendations for company use.•Resolved computer hardware and software, printing, installation, word processing, email, and operating systems issues.•Consulted via telephone to understand user problems, run through testing scripts and ask probing questions to locate root causes.•Installed and maintained software and hardware, manages current and upcoming releases of application software and records the physical setup of an information system.•Implemented and maintained firewalls, series switches, and security appliances. Reviewed logs for all networking devices for all unresolved abnormalities.•Documented repair processes and helped streamline procedures for future technical support actions.•Prepared the web applications for staging, production, and deployment to customers to determine satisfaction of the applications.