Standardize implementation processes, resulting in 40% increased efficiency in both time and cost on projects for clients ranging from $20M - $250M in size.• Develop and implement new support strategies resulting in 15% increase in ARR in the first 6 months of implementation• Manage team of consultants, support staff and project managers, using weekly one on ones, resource development and goal setting to foster top performance and smooth operations.• Provide cross-functional management for teams to improve testing, product management and quality control, resulting in the testing and completion of over 300 ERP screens.• Create customer success based culture through increased communication strategies achieving a nega- tive client churn for the last 5 years.• Lead annual global user training event, providing keynote speeches, new product demonstrations and client Q&A.• Worked with clients to define key project milestones, critical business goals, budgetary restrictions and important project deadlines. Led more than 85% of projects to an on time Go Live.• Focused largely on advanced and long-term client experience and success. Work hand in hand with customers solving inventory issues, account reconciliations, financials, and business reporting• Provided project accountability internally and to clients. Identify and communicate potential project risks to client, while acting as Subject Matter Expert resource for other consultants.

• Regularly prepared and delivered creative, Bible-based messages twice a week• Occasional preaching opportunities in main service of 200+ members. Listen to a message here: o http://gfcspring.org/message20130519.php • Organized, planned, and executed several events including student camps, retreats, lock-ins, community outreaches, and mission trips• Counseled students during crisis situations, including a fatal stabbing at the local high school• Worked with a team of between 5-10 volunteers towards the goal of discipling students• Regularly worked with Adobe Photoshop, After Effects, Premiere Pro, and Illustrator to create series graphics and promo videos• Supervised and facilitated a complete redesign of the church website

• Responsible for large scale church events and functions, charged with budgeting, team management, and project execution• Spearheaded major restructuring project streamlining the church website, resulting in easier navigation, modernized graphics, and improved content accessibility• Familiar with Adobe CS, performing weekly media projects, including film editing, audio production, and layout design• Formally delivered several full-length messages to a congregation of over 100, requiring intense preparation, focus, and articulation• Prepared and facilitated weekly studies for adult and student small groups • Assembled and trained specialized team for travel to Glasgow, Scotland to provide support for a new church launch

• Began in mail room distributing inbound documents for a well known financial company• Promoted to quality control, and was responsible for providing solutions for misrouted client financial documents• Learned and operated CRM

• Responsible for operating retail rental store with 2 direct reports • Charged with opening and preparing store for daily operations • Accountable for counting and depositing daily receipts • Tracked and reported daily profitability statements for regional management