Set up multiple CISCO Networks on multiple appliances, manage access list, provide multiple communication platforms using secure VOIP / Call Manager, Provide the best customer service to multiple vendors and clients. Manage Servers and LAN /WAN Networks World Wide. Manage multiple Exercises including 24/7 Service schedules during Simulations. Solve complex problems to provide SLA's and 99.9 uptime for all services. Manage Solarwinds, CISCO Call Manager, CISCO IOS upgrades, Layer 2/3 Switches and Routers. Modify Configs to customize VLANS etc. Provide the highest level of Security to protect resources and keep communications safe and secure.

Responsible for major/minor telecom adds-moves-changes throughout southern California; maintained and managed changes to large Octel voicemail and IVR/VRU systems; maintained multiple sites including Northern Telecom Meridian 81C and Norstar PBX systems.

Managed multiple hardware and software Network and PC installation and de-installation during RIMPAC 2010.As assistant KM Manager, provided active directory and user account administration; setup training documents for 15 different nations and assisted all staff levels; improved IT Help Desk and KM Support which saved the US Navy time and money; provided ship-to-ship IT training for key staff while supporting the 3rd Fleet during 36 days of active duty. I also attended 6 months intense New Horizons training including Net+, A+, ICND 1 +2 for CCNA, MCTS 2008 Server Network Infrastructure, Hyper V, Troubleshooting and Enterprise Active Directory.

In Preparation to facilitate the Voice Refresh Project and prepare for a massive opportunity in Avaya VoIP.I am applying my skillsets in telecom Voip and legacy Avaya PBX disciplines.... I can be reached at 626-840-1080

Telecommunication and Network Consulting Support as a Network and Telecom Infrastructure Field Service Engineer

Recalled to Active Duty . Served as Duty ET in the Middle East under Maritime Expeditionary Security Squadron (MSRON) 11.

Pending Force Reduction

Installed and maintained all Hardware and Software Server based ACD Call Center UIP system requirements. Provided remote tech support for all customers nationwide and internationally; responsible for on-site maintenance and backup of 20 accounts in Los Angeles insuring 99.9% uptime; completed multiple upgrades to large call centers; instrumental in saving companies money in their telecom expenditures by troubleshooting, integrating and migrating call centers to new VoIP 6.0 and higher. I completed emergency install of temporary facilities for a key customer that experienced a major fire by performing a quick assessment and implementing an appropriate action plan which allowed the call center to be operational within two hours; developed a customer service policy for clients that translated into thinking outside the box to establish strong relationships & loyalty.

Resolve complex Aspect call center problems requiring a great deal of focus and attention to detail.

Advanced Field Service Engineer at Aspect, I maintained turnkey call center functions both hardware and software support resolving all customer call center issues.

Within first week of employment, resolved reoccurring network crash issues thereby successfully meeting deadlines; managed two IT department employees and reported directly to upper management; completed multiple hardware and software upgrades on the mainframe while converting multiple database libraries to comply with federal banking regulations; stabilized and terminated bouncing of servers to maintain optimal uptime; installed from the initial phase Network 2003 server and active directory; planned and implemented solutions to install BackupExec system and created a Disaster Recovery Plan which included Iron Mountain.

Maintained telecommunications infrastructures in 18 branches nationwide using multiple systems on Avaya PBX G3si with VoIP modules, an Aspect ACD Rel 8 Call Center and Audix Voicemail; performed hardware upgrades to CISCO core routers and switches with limited down time in each branch; maintained all IVR/VRU servers coordinating recordings, installation of software/hardware, configured data links and setup monitoring for all call traffic throughout the call center; provided management with cost briefs for new equipment and technology for annual IT budget; responsible for saving the company $6K/month in maintenance cost on the Aspect Call Center as an on

Trained and certified on Rockwell EC Spectrum; performed major enterprise system upgrades; installed and supported multiple system integration to IVR/VRU using CTI transaction links.

Maintained premium customer service for 19 accounts; trained and certified with extensive hands-on field training; provided 99% uptime for customers. Returned recently in 2008.

performed software Adds, Moves, and Changes to all Northern Telecom SL1/ Merridian Telecommunication Support both Hardware and Software including trouble shooting complex customer issues.

Managed two employees on adds-moves-changes for all Sempra facilities with remote access; managed migration of Playa Del Rey remote facility from ROLM 8000 PBX to new platform; managed install of hardware/software for 9751 ROLM PBX.

Managed multiple projects as a technical advisor for both Voice and Data ATM networks; managed installation and maintenance of ROLM 9751; responsible for troubleshooting and resolution of LAN/WAN issues; consulted with Telco vendors in problem resolution on multi T1 issues; hired and managed technicians to perform major and minor MAC projects.

Project Manager of all Telecommunication Services and Support. I maintained both Voice and Data platforms from Routers, Switches, Fiber, and Copper Eithernet connections. Perform technical support roles for all NETWORKS servicing the VA Center and joining external branches.

Contracted both Voice and Data Communications support for RolM IBM; Siemens Telecom; Northern Telecom SL1/Merridian Maintenance; Avaya VoIP and Data Network Support; Aspect Software and Hardware Maintenance support; Rockwell Call Center Support on both ACD Convergence and datamart support.

for PBX Hardware and Software for telecommunications Company for IBM.Responsible for over 18 mid-sized companies; installed, maintained and serviced many ROLM CBX platforms; facilitate requests from management to handle difficult customer satisfaction issues which allowed over 95% retention of customers. Maintenance certified in all PBX and Voicemail platforms including 9751 PBX.