Curtis Shields Email & Phone Number

Albuquerque, New Mexico, United States

Obtain in depth information on customer complaints while developing aggressive retention strategies from constructive feedback. In addition, mediation and dissimulation techniques targeted at maintaining a professional manner as well as confident character aspects. Also, collaboration of information obtained is to be closely studied, compared:contrasted to project substantial negotiations in sympathetic and civil manner. Success to completion allows new contracts and retained business as well as customer loyalty. Lastly in conjunction, priorities are set with management and projected on to sales team to further establish and propose adequate retentive solutions.Overall the fundamentals of my specified occupation are focused on retaining good relations with development contemporary ideals in which improve the building of positive relations and improvise structural business ethics.

Albuquerque, New Mexico

Consult with customers on products and services offered to evaluate needs and determine best option based on customers needs and wants. Promote and advertise new products, "upsale", products value point. Scale and sell products to amount of sale to fullest. Trained and certified in proper food handling techniques as well as adequate health regulations for properly serving food such as temperature control and substantial hygiene practices.

Albuquerque, New Mexico

Customer telephone calls regarding existing accounts and make requested policy and account changes. Respond to questions and concerns about services escalate calls appropriately. Counsel customers on options for service and coverage as well as upgrade services and promotions. Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns, professionally de-escalate customers with inconsistencies with services, provide proper and adequate explanation to misunderstandings of service and/or products. Exceptional skills oriented for global satellite cliental,"GOS integrated

Albuquerque, New Mexico

Emails, Appointments scheduling, Cancellations, Special Orders , Graphic design in Advertising and Promotions,Business Networking, Filing and organization.

Albuquerque, New Mexico

Processed cash withdrawals, deposits, and selected internal and external account payments. Adhered to regulatory, security, and audit procedures, balanced daily cash deposits and bank vault inventory with a zero error rate. Opened/Closed store sufficiently and proper for next shift. Through time and passionate dedication developed highly empathetic client relationships and, earned outstanding reputation for delivering exceptional customer service. Cross-trained and provided backup for other CSR and Managers when needed. Interviews for new hires, assistive in employee scheduling as well as disciplinary actions regarding from discrepancies with store regulations/policies or breach in contracts. Expertise in store software Sicom.