Curtis Spencer Email & Phone Number

Toronto, On, Ca

Toronto, Canada Area

As a financial advisor, I help clients get more out of their money, so they can get more out of life. I do this by providing financial guidance in six key areas; Investment, Retirement, Mortgage, Estate, Tax and Insurance Planning.

Toronto, Canada Area

As a Wealth Operations Officer I adhered to business through the following:• Facilitated internal cost center meetings with the client transfer services team• Co-ordinated activities with team members and other work unites• Answered phone-lines regarding transfer requests from TD Waterhouse and TD Canada Trust accounts• Identified duplications and revised documents to be processed efficiently • Provided follow-up information to other financial institutions and TD representatives• Proactively managed customer requests and transactions; takes personal ownership of each request/transaction• Effectively reduced risk by asking probing questions ensuring information provided is complete and accurate• Knowledgeable of, and complies with TDBG & IIROC codes of conduct and securities laws and regulations• Verified that all rejection letters are correct and in accordance with TD Wealth guidelines

Toronto, Canada Area

My role as a Customer Service Representative included:• Junior combination administrating of which I was responsible for opening and closing branch procedures. • Providing a legendary customer experience while supporting the branch.• Completed financial transactions such as deposits, withdrawals and/or other account transactions in an efficient manner. • Adhered to the Know Your Customer/Know Your Transaction policy to minimize fraudulent activity. • Demonstrated knowledge about products and services to help meet customer’s financial needs.• Took initiative to explore and identify additional needs during every customer interaction.• Achieved required sale revenue goals for each quarter.