Curtis Williams Email & Phone Number

United States

Dallas, Tx, Us

•Trained Revenue Management & Pricing analysts and commercial business employees (marketing and network planning) in the application of disciplined analytics that predict consumer travel behavior, optimization of product availability, as well as how to leverage price elasticity tactics that maximize revenue growth. •Trained analyst to research and develop pricing strategies and to forecast the demand for such travel, based on customers' perception of product value. Trained analyst to accurately align product prices at the micro-market level with the primary focus of selling the right product to the right customer, at the right time of purchase, for the right price customers are willing to pay.•Trained analyst to conduct competition analyses of prices quoted by competitors, create pricing strategies, develop effective discount and pricing structures, track market revenue performance, report findings to senior leadership, and take revenue-positive actions that ultimately improve revenue performance.•Trained analyst to conduct market research to identify the primary target audience (business/leisure) and market trends through analysis of search engine data, passenger booking data, flight schedules, customer travel itinerary data, and information on special events/holidays.•Responsibilities also included sourcing and interviewing Revenue Management talent, onboarding newly hired employees and interns into the department, and delivering Initial and Intermediate-level training for Revenue Management Employees•Serve as a mentor and subject matter expert to all things Revenue Management related. Provide direction and vision for the department’s training functions. Function as a liaison between Revenue Management Teams' workflow and Leadership•Represent the Revenue Management Department in Commercial Business settings, and on cross-functional teams throughout the Company. Serve as an advisor to other departments in the development of their training curriculums.

Dallas, Tx, Us

•Analyze, recommend, and approve B2B pricing contracts/opportunities that enhanced the revenue of Southwest Airlines Cargo.•Analyze and recommend Global and market lane segment Pricing changes that enhanced the revenue of Southwest Airlines Cargo.•Developed and implemented Southwest Airlines’ Cargo Pricing tool. Designed and tested several user screens in CargoMax and Lufthansa Booking and Commodity Inventory Management Systems.

Dallas, Tx, Us

•Redesigned and implemented Southwest Airlines new hire onboarding curriculum and onboarding experience for all new hires•Developed the curriculum for various leadership programs and employee social behavioral courses that enhanced Southwest Airlines' corporate culture. Initiated the need, developed, and implemented diversity training at Southwest Airlines. Served on Southwest Airlines Diversity Council•Developed and implemented a corporate diversity and inclusion curriculum where the attendance of all leaders was mandated. The curriculum focus was on the areas of anti-harassment and discrimination, affirmative action, diversity (specifically generational and multicultural perspectives), employee respect in the workplace, leaders creating an inclusive working environment, and valuing differences

Dallas, Tx, Us

•Proposed training programs, conducted needs analysis, and initiated and developed three levels of training (Initial, Developmental, and Specialization training programs) for Revenue Management & Pricing analysts•Conduct weekly training secessions for the sharing of Revenue Management knowledge and best practices•Duties included presenting complex revenue management concepts and methodologies to senior leaders, various department heads, airport station leaders, and department visitors on an as-needed basis•Duties included providing Leadership on project timelines, meeting outcomes, and new initiatives

Dallas, Tx, Us

•Led a Team of five Revenue Management Analysts and Holiday Teams. Initiated mentor program for developing junior Analysts to enhance their forecasting and analytical skills set to the Sr. Analyst level.•Created and developed the holiday flight analytical tracking team. Led a Team of analysts in various RMS improvements and processes that enhanced system revenue.•Duties included system-level revenue responsibility, the review of Analysts’ inventory adjustments and pricing changes. Developed Team members through effective coaching and developmental opportunities for their future growth.•Duties included monitoring and adjusting system and micro-market RMS parameters and controls to enhance revenue on an assigned monthly/ holiday basis

Dallas, Tx, Us

•Designed, initiated, and continually developed the Initial Training program for the RM&P department. These intense training programs train new hires in 30-days. Strategically optimized revenue in assigned micro-markets through the allocation of discount seats and overbooking of flights•Wrote hundreds of testing procedures and test cases for the approval and implementation of PROS 5.1 & 5.4•Initiated classroom training sessions to train the department on new and correct business processes, strategies, and analytical results for the upgrade to PROS 5.1 and 5.4 software programs•Duties included developing and leading Teams of Analysts that solve major and global departmental issues and developed strategies that enhance revenue for future business

Dallas, Tx, Us

•Wrote training material and instructed new hire Customer Service Agents in the Ground Ops Training department.•Designed and created independent, MS-Access databases for Ground Operations Training’s Customer Service, Operations, Provisioning, and Ramp classification training.

Dallas, Tx, Us

•Customer Service Agent (ticket counter, gate, and baggage service). •Served as a temporary Customer Service Supervisor on an as-needed basis

Lima, Oh, Us

Graduate-level courses:MBA680 Graduate Managerial EconomicsMBA605 Graduate Marketing ManagementBachelor-Level courses:MT150 MarketingMA475 Strategic Management & Business PolicyMT225 RetailingMT 355 Internet MarketingMT415 Market ResearchMT424 Marketing ManagementMT245 Integrated Marketing CommunicationsMA330 Human Resource ManagementMT321 International MarketingMT406 Special Topics in MarketingMT317 Consumer BehaviorMT353 Service MarketingMA325 Training in OrganizationsMT160 Professional SellingMA435 Critical Think in Business Administration

Daytona Beach, Florida, Us

Bachelor-level course:BSAB 410 Air Cargo Mgmt

Washington, D.C., N.W., Us

Graduate-level courses: BUS512 Data-Driven Decision-Making for LeadersBUS520 Leadership and Organizational BehaviorMKT500 Marketing ManagementBachelor-level courses: BUS309 Business Ethics

Manchester, Nh, Us

Bachelor-level courses:OL 215 Principles of ManagementBUS 225 Critical Business Skills for SuccessBUS 210 Managing and Leading in Business

Phoenix, Az, Us

Dissertation Committee Member - airline content expert

Doctor Of Business Administration, Business, Management, Marketing, And Related Support Services

Master Of Business Administration (M.B.A.), Aviation/Airway Management And Operations

Bachelor Of Science (Bs), Aviation/Airway Management And Operations